TeslaunchReviews of teslaunch.net

UPDATE: The company allowed me to return the product for a full refund. To account for this excellent customer service, I have changed my one star rating to a three star. I purchased the Version 2 OEM-style gear shift stalk kit for my North American Tesla Model Y Juniper RWD Long Range. The product itself appears to function electrically, but the installation documentation and support have been completely unacceptable. T-Launch sells Version 1 and Version 2 as different versions of this product, yet I have been unable to find a complete Version 2 installation video or Version 2-specific instructions. The installation video provided by T-Launch does NOT match the construction of my vehicle. This isn’t a minor cosmetic difference. My Model Y has different footwell/trim construction and knee-airbag assemblies in areas where the harness needs to be routed. The video shows panels being removed and wiring routed in ways that simply do not correspond to my vehicle. I eventually had to consult Tesla’s actual service documentation just to understand why panels shown popping off in T-Launch’s video would not come off my car. I spent hours on what was presented as a DIY installation, partially disassembled my vehicle, bruised/cut my fingers trying to follow the provided instructions, and ultimately reached a point where I was unwilling to improvise cable routing around SRS/airbag components without proper instructions from the manufacturer. I contacted T-Launch for help during their advertised business hours while my vehicle was apart and did not receive a timely response. Their website says inquiries may take up to 24 hours to receive a response. That is not meaningful installation support when a customer’s vehicle is sitting partially disassembled. Most frustratingly, this isn’t a brand-new product that was released yesterday. If T-Launch sells a distinct Version 2 for vehicles whose construction differs from the vehicle demonstrated in their installation video, they should provide complete Version 2 instructions showing every required step, particularly safe harness routing around the vehicle’s SRS components. Their own website also does not appear to provide customers with an obvious way to submit a product review, which is why I am posting my experience here. The stalk may work, but a DIY automotive product is not just the hardware in the box. Accurate instructions for the exact version being sold are part of the product. Based on my experience, I cannot recommend this kit to other Version 2 Model Y Juniper owners unless and until T-Launch publishes complete, vehicle-appropriate installation documentation.

There are very few options for someone with a 2026 Tesla Y Performance to install neck supports that will fit the one piece sport seats. These do, and feel great. Unfortunately there is no way to hide a strap on the backside of the seat, but I believe this is a better option than the plastic vice grip design that could damage the seats. The color match for the white is not perfect but acceptable. I am very pleased how they fit and feel.

My Starlink holder arrived bent and now it's not possible to be installed. I requested a refund and provided photos as proof. At first, "Joe" says it's not damaged. IT'S CLEARLY DAMAGED. He offered me a percentage of my money back and I was to keep the item. However, it ARRIVED damaged and I could NOT use the product in that condition. After I had to resent the photos to plead my case, “Joe” finally agreed to refund my money. It was an over a week before he agreed. Note: This company has changed their name at least once before and beware! They ship from CHINA. NOWHERE on their website does it state "shipments are from China". Every email I sent to plead my case, was answered by the next day (except on weekends). I did finally receive all of my monies back, but I had to plead my case.

I purchased rings for my truck to cover up some of the chrome that was damaged on my wheels. I installed them following the instructions that were given. They looked great and I was happy with my purchase. after about 3 days one of the rings came off and it was gone. I contacted Teslaunch and explained what happened, they asked me to send them some pictures. After reviewing the photos that agreed to send me a replacement ring fee of charge. Now that is excellent customer service.

I ordered seat covers from Teslaunch expecting a quality product and a straightforward customer service experience. Unfortunately, my experience has been extremely disappointing. The biggest issue came when I tried to get help with a refund and return. After raising the problems and asking how to return the product, Teslaunch eventually stopped responding to my messages, leaving me without a proper resolution. I was also very surprised to discover that the product is shipped from China, despite the impression I had when ordering that this was a more domestic operation. I subsequently found what appear to be the exact same seat covers on Chinese marketplaces for a fraction of the price. Had I known the products were available directly from Chinese marketplaces at such a significantly lower price, I would never have paid the Teslaunch price. I’m not against companies sourcing products from China — the problem for me is the lack of transparency, significant markup, and the customer service experience when I tried to return the product and obtain a refund. Ultimately, I was left with a product I wasn’t happy with, a refund/return request that wasn’t properly dealt with, and then no response from the company. I strongly recommend doing your research before ordering and checking whether the same products are available elsewhere for considerably less.

Fast delivery, very good quality and impeccable support team! Highly recommended!

Es passt hervorragend! Definitiv eine Aufwertung des Innenraums. 👍👍👍

Pleasant shop with a good selection. The customer support team responded quickly and competently to my inquiries and resolved the issue promptly. Very helpful and accommodating. I would definitely order here again.