Sam B.
Never got my order
I have been tracking my order closely. On the expected delivery date, it was marked as Return to Sender. I contacted Australia Post, and they informed me via chat that the shipping label had been damaged on the receiver address and advised me to reach out to the sender (Tesery). I contacted the Tesery but received no reply until the tracking showed the order as delivered. I then contacted Australia Post again, who confirmed the parcel had been delivered back to the sender. I followed up once more with the Tesery, who initially said they would check, but since then, they have stopped responding. I have requested that a replacement order be shipped and asked for written acknowledgment of this. When no acknowledgment was provided, I followed up again, advising that if their silence persisted, I would be left with no choice but to contact my bank to initiate a chargeback which I have now done along with providing this review for others to see
Response from tesery.comSep 17, 2025
Thank you for contacting us regarding the issue of this order. We sincerely apologize for the distress and frustration you have experienced during this process. Your feedback is of vital importance to us and we understand your disappointment. We have raised this issue with Australia Post and our internal logistics team to investigate the problems that occurred during the package handling process and take measures to prevent similar situations from happening again in the future. We sincerely apologize for not replying to you in a timely and effective manner. This does not meet our service standards. We are reviewing our internal communication processes to ensure that all customers' inquiries receive timely and accurate responses. You can leave your order number and we will send someone else to handle it. Your patience and understanding are of great importance to us. Thank you again for your feedback. It helps us improve our service.