tesery.comReviews of tesery.com

Response from tesery.comOct 16, 2025

Thank you for bringing this to our attention. We sincerely apologize for the error with your shipment. We understand that your order included both a screen protector and a phone mount, and we are very sorry that you only received the screen protector. We recognize how frustrating it is to receive an incomplete order. Please rest assured that we are looking into this immediately to determine whether the phone mount was separated into a second shipment or if it was mistakenly left out of the package. Regarding after-sales issues of the order, you can try to contact our customer service email [email protected] and [email protected]. Our customer service staff will serve you wholeheartedly.

Response from tesery.comOct 15, 2025

Thank you for reaching out and sharing your feedback with us. We sincerely apologize that your experience has been characterized by both very slow shipping and very slow responses from our team. We understand how frustrating it is when delivery is delayed and when attempts to communicate are met with silence or substantial waits. This is absolutely not the level of service we strive to provide. We are actively reviewing our shipping and logistics partners, as well as our internal communication protocols, to address these issues immediately. We are committed to speeding up our response times and ensuring that all customer inquiries are handled quickly and effectively. We have verified your order and it has now been dispatched. We will urge the logistics provider to deliver as soon as possible to make up for your waiting time.We value your business and appreciate your patience as we work to make the necessary improvements.

Response from tesery.comOct 15, 2025

Thank you for bringing this to our attention. We sincerely apologize for the significant delay in processing your order for the lug nuts. We understand your frustration completely; waiting seven days between placing your order on the 8th of October and the start of processing on the 14th is certainly not good enough, and we take full responsibility for this slow turnaround time. This is not reflective of the efficiency we aim to provide our customers. We are currently reviewing the specific details of your order and our internal fulfillment process to determine the exact cause of this bottleneck and prevent it from happening again. We appreciate your patience and your direct feedback, which is crucial in helping us improve our operational speed. If you have any further questions or would like an immediate update on the status of your shipment, please don't hesitate to reach out to us directly.

Response from tesery.comOct 13, 2025

Thank you for reaching out to us regarding the dispatch time of your order. We sincerely apologize that there was a delay in processing and shipping your order, which was placed on the 4th and shipped on the 11th. We understand that a week of waiting time before shipment is frustrating, and we are truly sorry for the inconvenience this may have caused. Please be assured that our team has prioritized your shipment, and it is now actively on its way to you. We are continuously working to streamline our order processing times and we appreciate your patience and understanding in this matter. We hope you receive your package soon.

Response from tesery.comOct 13, 2025

Thank you for your candid feedback. We are truly sorry and disappointed to hear about your experience with the quality of the product you received, the presence of the sticker, and the unpleasant smell. This is absolutely not the standard we aim to provide. We understand your frustration, especially when expecting a premium accessory for your vehicle, and we sincerely apologize for failing to meet your expectations on this order. We are actively working to address the issues you’ve raised regarding quality control, and we will immediately review our packaging and inspection processes to prevent these issues from happening again. We value your business and want to ensure your remaining order with us is handled perfectly. We will personally monitor the quality and shipping of your other items to ensure they meet the high standards you expect. Please let us know if there is anything we can do to resolve the situation regarding the unsatisfactory product you've already received. We are committed to making things right.