Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Website
tesery.com
Category
Auto Parts & Wheels
Location
Anchorage, Alaska
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We are very sorry to hear that your order hasn't shipped after 12 days.We understand how frustrating this delay must be, and apologize for the lack of movement and communication regarding your package.
We have already contacted the warehouse staff and arranged for your order to be dispatched urgently. Our customer service staff will also update you with the corresponding logistics information.
Thank you for your trust and support in our website. We attach great importance to our cooperation with you and hope that the actions we take can relieve your worries.
TS
Timber S.
Absolutely no return policy
Absolutely no return policy. Customer support ignores all emails — they ask for photos, you send them, but they claim they never received anything. Even when I sent screenshots and asked for a WhatsApp number to re-send, they completely ignored me. Based on my experience, you can find better service and lower prices on other Tesla websites.
Response from tesery.comOct 10, 2025
I am truly sorry and concerned to hear about your extremely frustrating experience with our return process and customer support. It is completely unacceptable that your emails have been ignored, that you were repeatedly asked for photos without confirmation of receipt, and that your requests for alternative communication were disregarded.
Please accept my deepest apologies for the unprofessional and unhelpful service you've received. This is certainly not the standard we aim for, especially for valued customers like yourself.
I want to personally step in and resolve this for you right now.
To allow me to immediately pull up your case and address these issues, please provide me with one of the following:
Your Order Number
The Email Address you used to contact customer support
Once I have your information, I will:
Review all previous correspondence to see where the communication breakdown occurred.
Confirm receipt of your photos and investigate why our system flagged them as missing.
Directly manage your return or resolution process and ensure you receive a clear, prompt outcome.
Address the lack of response and the overall poor customer support experience you described.
We value your business and feedback, and I am committed to turning this negative experience around. Please reply with your order details so I can start the resolution process immediately.
SS
Spichtig S.
Sent 3 emails to customer support
Sent 3 emails to customer support, never received an reply. Bad very bad customer experiance
Response from tesery.comOct 9, 2025
Thank you for your comment and feedback. We sincerely apologize for the unpleasant shopping experience we have caused you. Due to the recent vacation of our customer service staff, we failed to handle your email in a timely manner. We would like to apologize again. At the same time, we will also arrange for other staff to handle your email issue as soon as possible. Please don't worry. We will serve you wholeheartedly. Thank you for your understanding and patience.
Shipping was 17 days to the U.K. but that was after 13 days between order and dispatch, so one month for delivery. Not terrible but one of the cast aluminium wing nuts for the roof rack was drilled and tapped at such an angle it wasn’t fit for purpose. Tesery did sort this out by sending a replacement part but customer service was slow and tricky to deal with - the people were friendly and seemed to be doing their best but there was no acknowledgement of them receiving an email or any communication on how long it would take them to reply, and when I tried using the four WhatsApp numbers on their website only one of them was actually on WhatsApp. The combination of emails and WhatsApp got the job done but it shouldn’t take chasing to get a response. The roof rack looks to be ok quality apart from the special wing nuts - but a product is only as good as its worst part. Tesery need to be more on top of the quality from their suppliers.
Response from tesery.comSep 28, 2025
Thank you very much for taking the time to provide such detailed feedback regarding your recent order and experience with Tesery. We sincerely apologize for the issues you encountered, and we appreciate your honest assessment of our service and product.
We are particularly concerned about the quality issue you described with the cast aluminum wing nut for the roof rack. We agree completely that a product is only as good as its worst part, and a component that is not fit for purpose is unacceptable. We are glad we were able to supply a replacement part, but we apologize that the initial product failed to meet our quality standards. Your point about supplier quality control is absolutely valid, and we will be reviewing our quality checks and communication processes with our manufacturing partners to prevent such an occurrence in the future.
We also sincerely apologize for the difficulties you experienced with our customer service communications. The slow response times, lack of acknowledgement for emails, and issues with non-functional WhatsApp numbers are not the level of service we aim to provide. It is important that our customers feel heard and informed throughout the resolution process, and we regret that you had to chase us for a response. We will be taking immediate steps to improve our internal communication protocols, ensure our contact information is accurate, and implement a system for timely acknowledgment and updates.
We appreciate you noting that our team members were friendly and trying their best, but we know that efficiency and clarity are just as critical as politeness.
Your feedback is invaluable and will be used directly to drive improvements in our logistics, quality assurance, and customer service departments.
Thank you again for your patience and for helping us to improve. If you have any further concerns, please do not hesitate to contact us directly.
ST
Stephen
Crooks
Ordered door sills from Tesery for our new car. They finally arrived and did not work. Contacted Tesery Support and asked where we could return the product that didn't work and receive a refund. The support organization strategy is to 'duck & dive' when it comes to communicating with customers who want their money back. Never heard from them regarding product return process or receiving a refund.
Response from tesery.comSep 27, 2025
First of all, thank you for your choice of purchasing Tesla accessories from Tesery, but it has caused you a bad shopping experience. We are deeply sorry. Tesery has always been operating with a growth mindset. We will constantly correct the shortcomings in the process. We hope that when we become better in the future, we can cooperate again. Thank you again for leaving a comment to inform us of this situation. Regarding the issue you encountered with your order, we will escalate this incident to ensure that you receive a reasonable solution.
GK
George K.
Avoid Tesery: Broken Accessories, Wrong Fit, No Response
I ordered several Tesla accessories from the Tesery site, which initially looked very professional—but unfortunately, my experience has been extremely disappointing.
The first issue was with delivery: the package arrived almost a month after I placed the order.
When I finally received the items and tried to use them, I discovered multiple problems:
Screen Protectors: The front screen protector is smaller than the actual screen. The rear screen protector arrived broken.
Storage Boxes: I ordered both a Center Armrest Storage Box and a Center Front Storage Box. However, both items appear to be identical and only fit the front storage. Neither fits the armrest as advertised.
The front storage box, while it does fit in the front compartment, cannot slide to allow access to the bottom storage (e.g., lighter socket entrance), making it impractical.
Roof Shade for Tesla Model Y: The two pieces do not fit properly.
I tried to contact Tesery’s support team by email and chat, but so far, no one has responded.
This experience has been very frustrating, and I cannot recommend this site.
After the review, the support team requested some additional videos. I provided them, but since then, I haven’t received any further response.
Response from tesery.comSep 25, 2025
Thank you for taking the time to write to us and detail your experience with your recent Tesery order. We want to sincerely apologize for the series of significant failures you have encountered, from the unacceptable month-long shipping delay to the widespread issues with product quality and fitment.
Discovering that the products you waited for are broken, incorrectly sized, or fundamentally impractical is intensely frustrating. Furthermore, your inability to get a response from our support team via email or chat is a failure on our part, and We regret that this lack of communication has compounded your disappointment.
We are escalating your case now and ensuring we take immediate, concrete steps to resolve every issue you have listed.
TY
Tyler
Ordered a product with them and the…
Ordered a product with them and the product received didn’t fully reflect description. So I requested a refund/return. I return the item over 19 days ago and they NEVER refund me! Literally ghosted me. AVOID THEM AT ALL COST! The shipping was also on me!
Response from tesery.comSep 20, 2025
Thank you for contacting us and sharing your experience. We are deeply sorry for the issues you encountered with your recent order, such as the product not matching the description and the delay in refund.
We hope to help you investigate and solve the problem immediately. To help me find your account and order details, please provide your order number. After finding the order number, we will send someone specifically to handle this matter.
DH
Dylan H.
Do not buy from Tesery
I bought some roof bars and two bike carriers from Tesery for my Tesla Model 3 as the genuine Tesla ones where out of stock and the reviews on their site looked good and chat GPT seemed to back it up. But they are obviously working hard to ensure that’s the case. The delivery came very late direct from China which was already disappointing. The products themselves are very poor quality with soft nuts and items that don’t fit together easily. The instructions are in Chinese and have terrible format and images so even if they bothered to do them in English they’d be useless. The online resources are equally bad and hard to find. In short they are misleading customers, producing poor products and from the other reviews have terrible customer services too, which stands to reason if you shipping and supporting from China and can’t even find someone to localise a simple set of assembly instructions. Junk ! So not Buy.
Response from tesery.comSep 19, 2025
Thank you for reaching out and sharing your experience. We are sorry to hear that you're disappointed with the quality of the roof bars and bike carriers you purchased. We understand how frustrating it is to receive a product that doesn't meet your expectations, especially when you've done your research and were counting on a good experience.
It sounds like you've had a number of issues, from the delayed delivery to the poor quality of the components and the lack of clear instructions. We apologize for these shortcomings. We will make sure to pass your feedback on to our product and quality assurance teams so they can address these problems and prevent similar situations in the future.
We want to make this right for you. Please let us know if you'd like to initiate a return for a refund or if we can assist you with an exchange. In the meantime, we are committed to improving our products and customer experience. Your feedback is invaluable in helping us achieve that goal.
Please provide us with your order number, and we will begin processing a solution for you right away.
