Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Website
tesery.com
Category
Auto Parts & Wheels
Location
Anchorage, Alaska
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
9 days after purchase, they finally decided to ship my order. It has now been three weeks since purchase and no news. I have lost hope of receiving my order.
Response from tesery.comSep 1, 2025
We sincerely apologize for the significant delay and lack of communication regarding your order. This is not the experience we want for our customers, and we understand your frustration. We would like to investigate this issue immediately and find a solution for you. Please contact us directly at [email protected] with your order number so we can look into the status of your shipment and get this resolved.
BA
ben arieh W.
I order an Item for my Tesla Y
I order an Item for my Tesla Y. After they sent the conformation to my mail after the payment couple days later they sent me mail to add 64 $ for extra shipping cost. I did not agree so they canceled my order and refund the money to my credit card.
Response from tesery.comAug 27, 2025
Thank you for sharing your experience. We are sorry for any confusion caused by the request for an extra shipping cost after your order was placed. This is certainly not our standard procedure, and we apologize for the inconvenience this may have caused and for the fact that we had to cancel your order. We appreciate your understanding and are glad to hear that the refund was processed correctly. We will use your feedback to review our shipping and ordering system to prevent this from happening in the future. We hope you will consider giving us another chance in the future.
SL
Süleyman G.
Tesery products are high quality
Tesery products are high quality. Customer services respond questions very Fast. Regarding compatibility, please read notes carefully.
Response from tesery.comAug 27, 2025
Thank you for your fantastic review! We are so glad to hear that you are happy with the high quality of our products and the fast response from our customer service team. We also truly appreciate you mentioning the importance of reading the compatibility notes carefully. That's a great tip for all our customers and helps ensure a smooth shopping experience. Your support means a lot to us. We look forward to serving you again!
CB
Candace B.
The product does not work and despite…
The product does not work and despite advertising they have a hassle free return policy, they are refusing to provide a refund. I should have researched the company before purchasing. $90 lesson learned :(
Response from tesery.comAug 27, 2025
We are truly sorry to hear about your frustrating experience. This is definitely not the experience we want for our customers. We understand your frustration and would like to help resolve this issue immediately. Please contact us directly at [email protected] with your order details so we can investigate your case and provide a proper solution.
GC
George C.
Terrible Customer Service, Faulty Produce, You won't get any Money back, They push their responsibility onto you, BUYERS BEWARE!
7/29/25 ordered these Tesery wheel caps for $211.14 for my Model Y.
8/14/25 finally got delivered and I opened it and it was not the same one as the one I ordered.
I emailed them back and forth, 16 times, I sent everything they asked me to.
I found the exact items on Amazon for $169. I confronted Tesery.
I asked them many times for a refund, they refused that they sent me the wrong item.
Finally on 8/20/25, Tesery said, "We've displayed this image on our website. You'll see the corresponding product image when you select a different model. If you choose to return the product due to non-quality issues, you will be subject to a 15% restocking fee. Additionally, you will be responsible for covering the return shipping costs. Please refer to our return policy. This is a considerable fee and it is not worth it for you. It is recommended that you keep them or resell them to others, which is a better choice for you. Thank you."
8/21/25 I tried the wheel caps on, and they do not fit. The center ring doesn't go deep enough, and the spoke clips do not go past the depth of the wheel spokes, so it didn't fit. I emailed them back.
Be aware of this company, they claim to give great customer service and fast delivery and premium products... but, so far, my experiences are quite the contrary. I reported this to my credit card company.
8/26/25 I watched your install video. I sent you a video. And all you said is I did it wrong. I said that I tried many times and still does not fit. I think your strategy is to keep saying that I’m the wrong one instead of just give me the refund.
Again. Bad company. Bad customer service. BUYERS BEWARE!
Response from tesery.comAug 27, 2025
We sincerely apologize for the series of issues you've encountered with your order, from receiving the wrong item to the fitment problems and the disappointing customer service experience. This is certainly not the standard of quality or service we aim to provide. We understand your frustration, and we want to assure you that we take your feedback very seriously. We would like to investigate this matter further to find a solution. Please contact us directly at [email protected] and reference your order number so we can look into your specific case and address your concerns in detail.
BR
Brad
Bought the hidden mudflats and they are terrible.
Do not buy from Tesery. Customer service is woeful/non existent. If you have an issue with the product, do not expect any assistance. Terrible experience.
Response from tesery.comAug 27, 2025
We are very sorry to hear about your terrible experience with both our product and our customer service. This is completely unacceptable, and we sincerely apologize for the lack of assistance you received. We want to make this right. Please contact us directly at [email protected] with your order details so we can fully address your concerns and work towards a solution. We value your feedback and are committed to improving our service.
JK
Jae K.
Return process is awful
Return process is awful. They send the wrong product and then require you to verify that it’s wrong. They ask for more and more info each time rather than issue a return authorization.
Response from tesery.comAug 27, 2025
We sincerely apologize for the difficult and frustrating return process you experienced. We understand how frustrating it is when a mistake is made, and we regret that our process caused you so much trouble. This is not the standard of service we aim to provide. We want to investigate this matter and find a resolution. Please contact us directly at [email protected] with your order details so we can address your specific case and ensure it is handled correctly.
MB
Morris B.
HORRIBLE EXPERIENCE - DO NOT BUY
I wrote them several times regarding a bad product. They wanted me to provide a video showing that their product did not work! I sent photos and detailed emails of the problem, and still, they would not refund my money. $125 isn't exactly chump change for me, but I did learn a valuable lesson. - DON'T BUY FROM TESERY.
Response from tesery.comAug 27, 2025
We are very sorry to hear about your horrible experience and the frustration you've faced with our product and refund process. We understand your disappointment, and we sincerely apologize for the inconvenience. This is not the standard of service we want to be known for. We want to investigate this matter further to find a resolution for you. Please contact us directly at [email protected] with your order details so we can address your case and ensure it is handled appropriately.
