tesery.comReviews of tesery.com

Response from tesery.comOct 21, 2025

Thank you for reaching out to us regarding the issues you are experiencing with the Model Y seat back covers. We sincerely apologize that these covers are not functioning as expected and are causing problems when you fold and unfold your rear seats.We understand your frustration completely. A product should be designed to work seamlessly with the vehicle's features, and it is unacceptable that the cover is catching and bending due to inadequate fixation at the bottom.We also apologize that the initial suggestion from our team was for you to purchase and apply your own Velcro, even with the offer of a $15 credit. We recognize this is not a proper solution to a product design or quality issue, and we regret that we put the burden of fixing the product onto you. We will inform the customer service staff to adjust the solution and provide you with satisfactory service. We value your feedback on the functional defect, and we will be using this information to review the design and attachment mechanisms of these seat back covers with our supplier to prevent future issues.

Response from tesery.comOct 17, 2025

Thank you for contacting us and for sharing your experience. We sincerely apologize for the significant issues you've encountered with your recent order. First, we are very sorry that your order for the yoke was subject to such an unacceptable delay of a month and a half. We understand how frustrating it is to wait that long for a product you are looking forward to receiving. Second, and perhaps more importantly, we deeply apologize that the product you received was incorrect—a yoke with no controls—instead of the yoke with controls that you ordered and paid for. We sincerely apologize for the inconvenience caused thereby. We will arrange for a dedicated person to verify your original order to confirm whether the wrong goods have been sent. Thank you for your patience. We will provide you with a solution as soon as possible.

Response from tesery.comOct 17, 2025

Thank you for informing us of this issue. We sincerely apologize for your unpleasant experience. We completely understand how frustrating it is to wait a long time for your package only to discover that the local carrier does not deliver it directly and requires you to retrieve it yourself. We are taking note of your feedback regarding Hrvatska pošta's delivery performance, as we rely on our partners to complete the delivery smoothly. While we work to improve our logistics partners in your region, please let us know if there is anything we can do right now to make up for this poor experience, such as offering a small credit on a future purchase. We value your business and hope to provide you with a much smoother delivery experience next time.