TescodirectReviews of tescodirect.com

On march 16th 2012 I bought a Fire Angel Mk 2 10 year Sealed Smoke Alarm from Tesco Direct at a cost of £18.97. This item became faulty recently by emitting a intermittent bleep indicating the battery is running down. This is well under 18 months and the Smoke Alarm is stated good for 10 years. I make a point of never using the telephone if I can avoid it because of waiting and filtering out options and hassle, so I close not to phone the Smoke Alarm manufacturer. The Sale of Goods Act 1979 states that the retailer is responsible if: 1 Goods do not match description. 2 Not of satisfactory quality. 3 Not fit for purpose. Retailers NOT manufacturers or suppliers are legally obliged to resolve the matter for any time up to 6 years from the date of purchase. Clearly the Smoke Alarm is meant to last at least this time as it is advertised and sold as lasting 10 years. Apart from calling at the local Tesco Direct store at Tesco Extra Pool, Redruth I emailed Tesco Direct who stated their liability was limited to their guarantee of 12 months from purchase. They are therefore choosing not to abide by the Sale Of Goods Act. I see frequent articles in various publications where firms have tried to get out of this liability and Tesco Direct are no different.

Ordered 3 x Toner cartridges from Tesco Direct, which I now understand to basically be more like eBay in the fact that your order is fulfilled by a third party and not by Tesco. My order was unfortunately fulfilled by "Trove Shopping", who seem near impossible to find any more information on. My 3 "cartridges" arrived reasonably quickly, but they had actually sent me 3 packs of A4 paper for my £90-odd instead of 3 cartridges! Not exactly great. They don't reply to emails, don't answer the phone, don't call back, and I'm still here a fortnight later chasing a refund. Useless - avoid at all costs! I rang Tesco, who didn't want to know and said Trove are nothing to do with them and they would do nothing to assist - great eh!

I ordered 5 items on monday morning, and recieved emails for each one informing me that each had been sent to the courier (4 with Yodel and 1 with Hermes). Not realising that Tesco used these couriers I was a little worried, as Yodel has a terrible reputation. However, the items from Yodel were delivered on Tuesday afternoon, very impressed! However, one of the items had a part missing, so I emailed customer services asking for it to be posted out to me, as I was recluctant to phone the 0845 number. I recieved a phone call from a very friendly lady informing me that I could have a replacement delivered and they would pick up the old one at the same time on Thursday. I recieved the Hermes parcel on Wednesday, and the swap was fine on Thursday. All this was from the £3 delivery option which promised delivery by the Saturday, very pleased! As I had the week off work, this was very convenient, but had I been at work it would have been quite awkward with no one to collect packages. Would definitely use again.

bought a garden stand for an umbrella delivered on time and does what it says on the tin very good

Pre ordered a bluray and was delivered on the day of release, what more can you ask.

Great site to browse. Full detail for product description. Pity that my product didn't have click and collect option therefore I had to pay for the delivery. But Tesco had done a good job to compensate that because my item arrived 2days after, secure signed, item as described and fully protected packet. Excellent!!

After having major problems with Dreams and having to return a faulty bed, I was very reluctant to order another bed. However, I saw on tesco direct the perfect bed for my sons new room. When ordering I was prompted that I had unused vouchers and would I like to use them for this purchase. I had £71 of vouchers to use - bonus :) I got to checkout and got to pick my delivery day which was only 5 days away (could have picked and earlier one). However the next day we had a call from the delivery company (to say I felt sick was an understatement) they said that Tesco had made a mistake as I should not have been offered delivery that day as they were not in my area that day and could they rearrange delivery. Luckily it was for the next day. They told me that the driver would phone me an hour before delivery so that I did not have to stay in the house to wait for it. True to their word the driver called me to say he was on his way. Why can't all deliveries be this easy - well informed and true to their word. Would recommend to friends and will certainly use them again - thank you

I purchased a laptop, the process all seemed to go well from price, buying online, pickup and the product. Feeling quite confident about this I then looked for a bicycle, finding one that seemed very reasonable at £59.99, but on clicking the 'buy' option a price of £75 appeared. I tried several times with the same result. I rang Customer Services and was told there was a problem with the website and that I could buy at the higher price and try and claim a refund. This to me sounded unreasonable, so have tried again today and it is just displaying the higher price. A call to Customer Services said that they could not honour the original price. A very POOR SHOW.