Sophie H.
Quick and easy chat support
I used the online chat facility with an issue I was having with our cookie banner - I didnt have high hopes for a quick resolution ( I had already run a few options through Chat GPT that hadn't worked). I sent the first message - expecting an auto-response to inform me there would be an emailed response within 24 hours. This wasn't the case - I had John message me within a couple of minutes. I explained my issue in basic terms and shared a short video of the issue - that was it from my input. John took a look and kept me informed whilst he did so. He resolved the issue very easily and followed up with an email.
Response from TermlySep 8, 2025
Hi Sophie, Thank you for taking the time to share such a detailed review! 🌟 We’re so pleased to hear that John was able to quickly step in, investigate, and resolve your cookie banner issue. Keeping you informed and making the process simple is exactly what we aim for. We’ll be sure to pass your kind words along to John — feedback like this really makes a difference! Best Regards, Shravan, The Termly Team