TermlyReviews of termly.io

The consent banner doesn't comply with Google's EU consent policy. We spent time and money implementing it only to be told by Google that it's not compliant and we we need to customise the consent banner to say “cookies are used for ads personalisation". I contacted Termly customer service, but they just told me the banner can't be customised.

They trick you by advertising free privacy policy generator and then force you to sign up and does not even let you download your document. They let you embed it into your website.

Tried the free plan and invested time in filling the form and integrating the HTML in my website. Links in the terms don’t work. I contacted customer service for help and 2 weeks down the line and several mails, still no understanding of my problem and no solution… What kind of customer service asks me if I have a pro or free plan and cannot find out themselves…? Wasted time!

I would have preferred if I could download the policies I create in MS Word or similar content so that I could share with my colleagues and have them translated into the correct Afrikaans and some of the other official languages of South Africa where we reside. I understand your desire to have them continually updated but as a subscriber I did expect I could easily download them. So am somewhat disappointed.

Pretty bad, had to download a Chrome extension to be able to copy my Privacy Policy

Worst customer service - when I tried to input a code created by them into my website, it created a banner with the Termly logo and a form at the top of ALL my child pages on my website, which I haven't been able to remove, and I've tried multiple ways. My main issue is that I've been trying to get this resolved for almost two weeks, and they take 3-4 days in between email answers, the replies always look like they're out of a template and not helpful to my particular issue, and very vague. All while my website is running, clients are visiting and questioning why a professional website is showing this issue. I wouldn't recommend as they will not be helpful in trying to resolve an urgent issue when they arise!

I tried to setup a meeting to understand their services and seek help before opting for pro plan. For 2 consecutive days I setup meeting on Zoom as their preferred time but in both occasions they failed to show up. Now i am stuck as i cannot decide whether to go for the services or not as they don't even show up for meetings.

The software was generating a clause that litterly said "Please contact________". I had it filled out correctly. I asked for an explanation with screen grabs, days later they basically said "it's like that because that's how you filled out the form". I rebuttled, 4 days later, they basically said the same thing, but with more detail. Hate this service, will never use again.