TerminixReviews of terminix.com

When we started up with terminix they would advise us when they were showing up so we would unlock our locks for the back yard , recently we would just get notifications when they’ll be coming out but would never advised us at what time so we could unlock the gates, then we would get a statement indicating the work they had suppose to have done, but they didn’t do anything because the gates were locked, this has happened twice, I called them and advised them of this situation so they said we wouldn’t be charged, so they sent another person and he did the job beautifully. You have to watch all of the technicians to make sure they do their job. Just make sure you don’t have the technician js I have canceled all services with this company.

I got scammed. I told them I wanted a one time treatment for mice and roaches, and they scheduled a date for that. Then a day or so later a unexpected salesman called to come inspect the property. He came in and took some pictures and told me we had termites and tried to get me to go on a year contract for termites. I rent the property so I don't care about the termites. I told him "no, I don't even own the place, I just want the roaches and mice gone." He acted like he understood and was going to set me up with a one time treatment. So I gave him my debit card information and he left. People came about a week later to treat the house, and without my consent they installed termite baits around my house. I didn't even notice this until one month later when my card got charged again. After calling terminix I found out he had signed me up for a year contract for termites and pests. I would never have agreed to that. I wait tables during a pandemic, so I have basically no money. I have been on the phone with them 5 times over the past week trying to get it sorted out. They keep telling me they're sending emails to the branch and regional managers etc. Nobody is getting back to me. They won't cancel my service. I also still have roaches and mice. I am extremely frustrated, as I don't know how I will pay for my other bills. Terminix is a scam. Also the salesperson's business card has a fake email, address, phone number, and name.

Fraud charge warning!!!! Poor customer service I had a service with Terminix for gutter guard installation and insulation on October 24th. On October 16th, I was contacted by Melissa Bane for an additional discount offer on this project, so I decided to go with it. I was quoted for $719.18 for the insulation installation and $1,611.43 for the Gutter guard installation. I was then connected from the local Terminix office, I believe the guy's name is Matt, his phone number is 316-253-3963. I made a payment via credit card and Matt told me that the credit card information wouldn't be stored in the system. I gave out my credit card info and scheduled the service on October 24th. Then, on Octorber 28th, I was charged an additional of $940.26 on my credit card for the insulation service. I called the customer service immediately and was told that the refund ticket had been created. After several calls, I was told on November 2nd that the refund may take up to 3-4 business days. However, up till today, I have not received the refunded yet. A charge of $940 was made without my consent and I wonder why my credit card information is stored even though I was told it wouldn't. Please understand that I have to use my saving money to pay this charge to avoid a late fee on my account. And no one can really explain or tell me when I will receive my refund that is caused from one of your employee's mistakes. This makes me very upset and frustrated. I have made several phone calls to customer service only to be told that the refund would be processed and I never received it. I decided to cancel all my contracts with Terminix due to this fraud charge. You have lost a customer due to your inability to solve this problem professionally.

Terminix is a TRUE RIP OFF!!!!! Called them about a rat problem. They sold me an ",exclusion service". They came out a few times Never handled my problem. My son finally found the source of my problem. Paid them a lot of money for nothing. DON'T USE THEM!!!!

Great service

Terrible experience from 3400 Corporate Way Suite G Duluth, GA 30096 Office. Been a customer since 2012 and cannot believe the lack of follow up, communication and accountability. Being a business owner myself and process improvement consultant I know the importance of building trusting relationships with customers for longevity and most importantly quality of service. Having credibility and healthy relationships with customers is critical to the success of any business! See my poor experience below: September 26, 2020 - spoke to customer service rep explained I was still experiencing bugs after treatment, she stated I would be charged for another treatment because I called outside of 30 day timeframe, I explained I was following Covid precautions and feel like fee should be waived, she said I need to speak with branch manager for resolution and that she will connect with him October 20, 2020 I received a voicemail from manager Keith Fleming, I called him back on 3 different days, he never returned my calls October 30, 2020 I called customer service again, she stated she reached the branch manager, he said he would call me that day, she also said she would call me by end of business to confirm issue was resolved, neither of them called November 9, 2020 I called customer service again, rep Ida said she will escalate the issue but unfortunately she could not reach the escalation department, calls were dropping. She put me on hold to call the branch manager, she returned and said he stated he would have a technician call today . I told her I don’t trust him based on previous experience, she decided to send him an email stating my concerns and lack of trust in hopes of him following through. She recommended me call her the next day if I did not receive a call by 5pm. I did not receive a call from technician of manager November 10,2020 I tried to call Ida back on a dedicated line but reached another rep Darlene. She stated she don’t have a way of getting me connected back to Ida. I had to reexplain everything for the 4th time. She stated only thing she could do is reach out to the branch manager again, I told her I have no confidence in that and do she have a supervisor who can fix this and can she give me the corporate office phone number. She stated she reached the branch manager and he said he was just discussing my case and will call today. I insisted she still send my case to her supervisor because the branch manager has said this to multiple reps. She agreed to do this and promised to call tomorrow to follow up. I am very busy and don’t have much time but I had to write this review to warn others. We have too much going on in the world right now and can’t afford anymore stress. Tramico

My name is Roosevelt Freeman I gave you a one because I couldn't give a zero. I've been with Fayetteville Terminix for I believe over 20yrs. One of your workers came to my home on October 30 2020 to do a termination inspection. He had the worst disposition, very rude so I declined to have him do anything at my home. If thats the kind of service you provide I decline to have anymore services at my home by your company.

Hired Terminix for rat exclusion some years back. Cost over $1500 for work and had guarantee. Rat problem continued and getting Terminix to come back was infuriating. They’d schedule to come back and not show. Complained that my house was too out of the way. There were so many excuses and no shows. I tried branch manager and he never returned one call or email. Aggravation of dealing with them was too much and I gave up. I had Terminix pest control at 3 rental properties and I canceled all of them. I’m still getting the “we want you back” letters from them. Terminix should have negative stars. This is in Santa Cruz mountains.