TerminixReviews of terminix.com

I rate this company a zero-no customer loyalty. I was told by a customer service agent at 1-855-485-6300 that the home had to be re-inspected for termites, which was done on Friday, June 26, 2026. I called back and was told the termite inspection was complete and that I could pay the Terminex bill. The agent refused to process my contract renewal or give me a local number to reach a person. I was informed that I would need to contact the person who performed the whole-house inspection to obtain a new Terminex agreement. Terminex inspected bait traps in November 2025. Forgot to pay the bill in December 2025 for renewal. All bait stations were in place; to top it off, my bait stations were old technology. Told I needed to negotiate a new contract. I need to talk to a branch manager. Terminex wanted to charge a whole new termite contract with outlandish prices. A new bait-station system would be installed, and they would drill holes in my driveway and porch to spray a liquid barrier. You would think this company, which offers termite protection, would guarantee its work. Went to a new termite company at 1/3 the price and got the latest technology in termite bait stations.

I would give Terminix zero stars if the site let me. We used the outfit out of Cincinnati. They are expensive, but given their well-known name and years of being in business, we didn't have a problem to pay more to get the service that should be (be isn't) commensurate with the service. On the first day they arrived, we found out that they outsource the work to a local business, which is not a problem, but it would have been nice to know, as we would have gone directly to that company and skipped the middleman, Terminix. From that point on, it went downhill further. The two techs that showed up on day one were late and left early, and they spent more time taking breaks than they did working. Before they left, the lead tech said they would be back early the next day as they didn't get as much done as they would have liked. We cut them slack given it was a very hot day. Day two, it's almost 10:30 before they arrived. Again, more breaks than work. Once again, the lead told us they'd be back early on day three. It's now 12:30 pm as I write this review, and they are a no-show. When I called the lead tech, I got a lame excuse about the service truck breaking down and how his boss, Brad, was supposed to have called me. Brad didn't. The lead tech also told me on that call they had to go get an animal out of someone's home and didn't know when they'd arrive. I'm going to assume that the nearly half-done job will not be completed and our yard will stay in disarray until we hire another provider to complete the work. We will never use this service provider again and will not endorse them to anyone who could use their services.

This company should be brought up for financial fraud. They do NOT do the work they promise. They stole my money and no one at Terminix has an honest bone in their bodies. I hate I even gave them one star. This whole company should be shut down permanently

Avoid this company if you value your time or peace. Our experience thus far with this company has lacked any semblance of professionalism. They come for our initial appointment and do not finish the job. They assure us they will reach out to reschedule. Several business days go by and they are as quiet as the mice they claim to eliminate. We therefore reach out to them and they confirm a follow up appointment. They then fail to show. We reach out again after having rearranged schedules and they state that the appointment was changed yet they never notified us by any means. The one thing they did manage to follow through on is to take the money out of our bank account already. I have had better business dealings in a neighborhood lemonade stand. If you thrive under frustration then this is the company for you; otherwise the only thing worth terminating is one’s relationship with this company

They lie and tell you things they don’t stick too for instance we paid thousands of dollars for a service to find out we still have to pay each year yet there are companies who will give you lifetime warranties I will never use them again or recommend them please do your research and also make sure you read fine print scammers

The office here in FTL is horrible, as well as corporate customer service. We have had to escalate to the President and the local new consumer hotline to get any response. We have been customers for over 10 years. They charge us monthly and when we have an issue that needs addresses like for the last two months, we get ghosted with no show scheduled visits. 0 help from all the times we call customer support. The promise big, but nothing ever happens or calls from the local office as requested and promised. Run from terminix. They are basically taking your money and not providing the scheduled service. A local attorney should read all the reviews here and on yelp and contact everyone for a class action suit to get their $$ back for improper service. We had to contract with a local smaller shop and they are so much better with communication showing up, and actually better and cheaper. RUN from terminix

This business is a scam. They were scheduled to come and provide service and no showed, did not call. The customer service could not reach the technician. They said finally that they rescheduled for next business day, then no showed again and had no record of the appointment, after 4 calls, refused to help with absolutely no resolution. Do not use this service for ANY reason.

I hired Terminix to do what they called a rodent exclusion package. For three years after the package I had rats still in my house. I contacted them on a regular basis. Then I called and I was informed by their person that was a repair job I ordered and they fulfilled their obligation. If I wanted to pay them more money they for rodent exclusion then they would respond. I started posting to every website I could find. About paying over three thousand dollars for a rat exclusion package with and still have rats in my house. This week we removed the old skirting to install new skirting for the home. I paid Terminix to put hardware cloth all around under my home to keep the rats and mice out. What I got was as much as a 30 foot gap in the wire where the rodents could just walk into my home. This company scammed me charging me thousands of dollars while I am on a fixed income to leave me stuck with the same problem before they came along. Not once but twice they did this. I now have pictures to prove what I am saying.