TerminixReviews of terminix.com

I agree. Terminix has terrible customer service. They come up with new charges and things every time they come and do an inspection. I hate the fact that their attrition and rotation is so high that when somebody comes and tells you, hey, you need drywood termites treatment, the next couple of weeks that person is not with Terminix anymore. They keep charging me even though I canceled all my services with them. THEY ARE A PAIN IN THE NECK!!! AVOID THEM

My technician, Simon Williams, was very professional when he came out to service my home. He's the one who has been coming out for years, so he's already familiar with the inside and outside. My husband and I have no complaints with his professionalism or his knowledge of his work.

BEWARE!! The charge you a sign-up fee plus a monthly fee for a year. Come out one time and treat your house leave and never come back. When I called them I was told by TYLER that they discontinued my service and that I had moved. I have been in the same house for 30 years and have never moved. I told the TYLER that they owe me service till July and TYLER told me that they owe me nothing. I was taken for over $500 for service that I didn't get. I have this all on a recorded phone call. All TYLER wanted to do is sign me up again at the same big price to start and a monthly fee,

This company put me on a new contract. They came to the house the first time. Technician requested that I call him if I had any issues. After the first visit I called the technician two or three times and he failed to show at the agreed times. I called the company and they explained that all problems they should be addressed with them and not the technician. After cancelling the contract they explained since I was on a trimester contract I will not get a refund. I escalated this to corporate and after two calls to corporate I have never heard from their local office. I just finished contacting their national number and still they insist that this needs to be handled by the local company. They cannot put you with no one on corporate. This is a total scam on their part. Will need to address with my credit card. Do not use this service.

Their service is non existant and grossly overpriced. I'm a residential customer with mice in and around a country house. Called them, they came and quoted me a yearly service with bait boxes, refills, any spraying in the spring. I took the contract, which cost more money than I expected. They came back 2 weeks later (August), put down 2 bait boxes, gave me a a few smaller bait boxes for the sheds and left. Apart from the monthly bill, I have never heard from them again. It is now end of June. No refills, no ant spraying, no callbacks, nothing. I've been paying every month , about what it would have cost to purchase and install everything myself for the year.

Hello, I am writing to formally document my recent experiences with Terminix for corporate awareness. May 8th Service Visit During my service visit on May 8th, 2026, I was not satisfied with the quality of service provided. The technician appeared rushed, was only present for a short period of time, and did not communicate clearly during the visit. I also observed behavior that felt unprofessional, including the technician appearing to be using earbuds during the service. Following this visit, I continued to notice ongoing pest activity in and around my home. June 10th Service Appointment On June 10th, 2026 (8:00–11:00 AM window), I had a scheduled service appointment. During this time, I also reported seeing a live rat in my home on June 9th at approximately 3:00 AM, which increased my concern due to the ongoing pest issue. During the June 10th appointment window, I did not receive any phone call, text message, or email updates regarding delays or changes. I contacted customer service approximately four times during the scheduled window requesting updates. Each time, I was placed on hold while representatives attempted to contact the technician, but I was not returned to the line and had to call back myself. No clear or timely communication was provided during these attempts. At 11:01 AM—after the appointment window had ended—I still had not received any direct notification explaining a delay or providing an updated arrival time. It was not until nearly an hour later that I received a call from a supervisor stating there had been delays and that the technician would now arrive between 12:00–2:00 PM. At that point, I was frustrated due to the lack of communication during the scheduled window and ended the call. The supervisor attempted to call back multiple times, which I did not answer. I did send a text message acknowledging my frustration. I later called customer service again and was informed that my account and service had been canceled by the supervisor, with instructions stating “do not reinstate.” I am not requesting any action or resolution. I simply want this experience formally documented and escalated to corporate awareness. Thank you, Lielani Nichols

Have a termite protection plan for my home with them and after their recent yearly inspection I reviewed footage from my exterior cameras and their technician only checked 2 of the 33 termite bate stations and spent 10 minutes sitting in his truck out from. They are supposed to check 65% of the stations so that should have required inspection of 17. The technician only checked 2 and these were pictured in his report. This violates the contract I have with this Terminex franchise and shows a total lack of integrity and trustworthiness. I am canceling my service plan with them and I would recommend you pass this company by when ;looking for pest control for your home.

Terrible customer service and lack of communication. Quarterly Service was provided after I specifically told the technician not to provide the service. I understand he cannot confirm if I cancelled but he did not respond to my text to explain he would be there anyway and came to house and provided the unwanted service. He did not give me an opportunity to call customer service to confirm the cancellation. And now Terminix is charging me for the service I did not want.