TerminixReviews of terminix.com

I hope you never entrust your work to a company that deceives customers and provides poor service. They are dishonest and they are the worst companies that do not do their job properly.

The only star is for the first technician who at least tried to do the job I hired them for. $265 completely wasted. Worst customer service ever, no follow up and never came back to finish what I paid them for. Had to have another company get rid of the yellow jackets. Do NOT bother.

We sold our house and I needed to cancel our contract! It took me 4 weeks, 12 phone calls and 1 email to FINALLY get it done! Every phone # that I called even the Alberta ones on the Canadian website got me to customer representatives in the USA! They couldn’t even look up my account so they would transfer me to the next person and they would try. Finally after threatening legal action someone called and told me to send an email to clientcare. So if you currently have a contract I would cancel it immediately and do not bother phoning them as they take all your information and say someone will call you back but no one ever does!! Worst Customer Service I have ever had to deal with!

i had a great experience with this company. terminex took care of my ant problem in my restaurant. Gerardo was very concerned with my request to combat the issue. i am happy to say all activity has ceased and we are ant free!! thankyou Lugo Gerardo 😁

Horrible customer service and work !!! From sales rep (James) to the actual workers (Antonio). I hired them for rodent exclusion service , but they did not complete their work and gave me an excuse that a separate contractor would come to finish covering the roof vents and other roof work, which was part of the contract. It has been almost 4 weeks and several calls later, they just have excuses which they tell you on your face with no shame. I won't recommend their services to anyone !

TERRIBLE. I wouldn't recommend or use

We recently hired Terminix in Kelowna to spray a wasp nest near our back door. The wasps were just as bad a few days later. They say they are guaranteed but when we called the dispatcher no one came back or even returned our call dispite all the false promises. Very disappointed, we then tried a local based company and received much better service and communication.

Terminix is a horrible company - AVOID them at all costs! First, their services themselves are a bait and switch. I was told I would be getting an acre of coverage for my wooded property, but when the technician arrived he refused to do the long drive that I specifically confirmed would be covered when I signed up with them. He told me he didn't have enough poison. He spent 10 minutes max barely walking around the perimeter of my house, then left. He didn't cover even remotely close to an acre, or the areas I asked him to spray. So I canceled over the phone, and via text. Then I had a person show up for a tick service, who I specifically told not to come days before. I relayed to him via text that I had canceled the service. Instead of responding, he showed up at my house, rang the bell, and billed me for an hour of service he never performed. I caught him on multiple cameras around the property and he did not spray the grassy areas of the house, and was only there for 5 minutes. So I called and they promised to refund the money and cancel the service, seeing as I texted him and caught him on camera. Perfect. Except, two weeks later I noticed the charge was still there and so I called back, and they told me it was denied because they are going by his false service ticket and there was nothing I could do - despite the cameras and texts. They had already promised me a refund, and went back on their word, again. I have canceled over the phone with them verbally and via text, and they continue to send people to my house and attempt to charge my card. The last time I spoke to them they told me the only way to fully cancel was to call "retention" and wait on hold for an hour, because they are overloaded, and ONLY then will I be able to cancel my account. I do not have the time for this - I have told them to cancel over and over, via both phone and text. If they show up again I consider it trespassing.