TerminixReviews of terminix.com

This company schedules appts., then changes appts unbeknownst to the customer. No communication when this happens and with literally hours preparing for them to show and then no shows w/o any communication 2 days in a row. Several calls both days to verify and told they would be here and no follow thru. I have never written a bad review before. Twenty years ago they were a professional good company. Now, I can not recommend.

am writing to express my deep dissatisfaction with the service I received from Terminix on July 27. I had scheduled an appointment for that day, with a window between 8:00 and 10:00 AM. I made arrangements to be at home during this time to ensure that I did not miss the appointment. Unfortunately, nobody from Terminix showed up within the specified time frame. At 11:00 AM, I called the company to inquire about the status of my appointment. The representative I spoke with was unable to provide any information about when, or if, someone would be able to come to my home that day. At 11:15 AM, I received a call from Joe Dula. During our conversation, he exhibited a poor attitude and was extremely unprofessional. When I asked him why he did not show up during the scheduled time, he hung up on me then called back with further attitude and questioned whether I still wanted him to come and inspect my house. His tone and demeanor were entirely inappropriate, and he was unapologetic for the inconvenience caused. I am extremely disappointed with the lack of professionalism and courtesy shown by your staff. The experience has left me with a very negative impression of Terminix, and I do not intend to use your services in the future. I also feel compelled to share this experience with others, as it reflects poorly on this company's commitment to customer service

Do not hire them for anything!!! I paid a LOT of money because I had mice in my basement. After my first follow up appointment they basically said there was no way to seal the entire house completely and mice would probably get back in. I paid for 5 years of service. 4 years in and I have a major infestation. I called to schedule an appointment and was told someone would contact me. No one did so I reached out and was told a specific date and time. I took off work so I could be home. No one showed and when I called the generic number they said my appointment was scheduled for another 10 days out. They cancelled my appointment the day before without informing me. I wasted a vacation day and now it’s supposed to be another 10 days of having mice run around my basement. Requested a call from management but of course they don’t care. This company is nothing but a scam. Hire local businesses- they will care more about you than some corporation that can’t even be bothered to communicate with their customers.

I wish I had read reviews before doing business with terminix. On the initial visit in April we talked about many different options and decided on pest and termite control with a monthly charge of $123.56 for 18 months. I told the rep. I wanted a bill in writing saying exactly what we had talked about and how much I owed. I wanted to pay the total amount as they said after 90 days I would have to pay finance charges. After making 2 payments I get a bill from SMAC, a finance company they do business with, for over $5163.00. I made numerous calls to terminix people, and even drove over an hour to the nearest terminix office to discuss the problem. Each time got the same response, "We understand the problem and we'll take care of it. You'll hear from us in 2 to 3 days". No call was ever received and the problem was apparently swept under a rug with the belief I'd just roll over and let it go. I did at least find out that this fraudulent charge was for an attic insulation they do but this service was only talked about by us and I said no to. These people are obviously trained to say this but unfortunately not trained to actually care about the customer and address the concern. It's now the end of July and I'm sick of their lies and runarounds. I've told them to remove the in ground termite stations and to cease going to my house to do the quarterly bug spraying. I told them I'll make no more payments and will ensure they can't access my money. I've closed out my bank savings account so the finance company cannot get any more undeserved money. I've also shut down the credit card which terminix was taking $123.56 each month from. I'm not a crook so wouldn't take service without paying and this I told their rep. I informed them that I'm a snowbird and currently up north but that I will be in my Florida home on 1 October at which time they can come and present a written itemized copy of what I owe and I will gladly pay in cash. Never give bank or credit card information to this company.

Worst customer service agents, they double charged me and won't refund me. They didn't help my problem at all.

Terminix no showed twice for a scheduled inspection for bat removal. When I tried to get information through their customer service line about the no shows and to verify the appointment, they were of little help. I was told there was no supervisor or local dispatch that I could talk to. They also later claimed to have reached the technician and that he confirmed the inspection appointment, and sadly he again was a no show within the time frame I was told.

contacted Terminix for a termite inspection and was told they couldn't provide a quote over the phone, only onsite. What if the home doesn't have termites? This seems like a tactic to overcharge once they are there. I then called a smaller company, and they immediately provided a quote for the inspection. Terminix's practices seem unethical. I will never use them again.

Actually they deserve no stars but wouldn’t let me write a review unless I gave them one star. Worst company I have ever dealt with. I called regarding mice in my basement but agreed to pest spraying even though I have only seen 2 bugs in my house in a year. The plan was a technician would place traps and poison enclosed in a container (to protect my pets) in my basement and also spray for bugs inside and outside to keep me from getting any bugs. When I asked how much this would cost he said $225 initially. He said they will come quarterly to replace traps/poison and spray. I said how much for that and he said $67. The contract actually said $67 a month not per spray. He misled me. When the technician came she said I’m here to spray your house for pests. I said to her you know I don’t have any pests except for mice. That’s my main problem the spraying was added on as an extra. She seemed surprised and said well we can fix that too. I told her we are not fixing it too; it is the problem and the spraying was just an add on. She goes to her truck and brings in an armload of snap traps to which I said you can’t put those in my house as I have pets. I told her that I was told the traps would be enclosed in a container. She apologized and said she was not aware of this and had none on her truck. She sprayed and left promising to return in a few days with traps in containers. I decided I did not want to continue with this company so according to the contract you have 3 days to cancel. I called the 800 number for Terminex immediately after the technician left and was told that they would cancel the contract and send me an email confirming that it was canceled. The next morning when I checked I had not received the email. I was concerned because when I initially signed the contract I received a copy of my contract by email immediately. I decided to read the contract and see what it said regarding the method to cancel a contract. The contract says you must either send a telegram, or mail or hand deliver a written cancellation. So I drove to the address indicated on the contract only to find the doors locked with no mailbox or doorbell. I went to UPS and paid to have it overnighted to same address and obtain signature even though there probably won’t be anyone there to sign for it. I just wanted proof that I had tried to cancel in time in the correct way. I called back to corporate headquarters and they said it was canceled but the office listed on my contract would have to email me a confirmation. When I asked when I would receive this email I was told whenever someone shows up at that office. I tried to send an email to corporate headquarters as listed on the internet only to receive a message that the emailed failed to be delivered. Unbelievable. So I’ve paid $225 for insects I don’t have and no fix on my mice problem that I do have and I can’t get a confirmation that my contract has been cancelled after 3 calls, driving out of my way to a closed office, and emailing to a listed email that doesn’t work.