TerminixReviews of terminix.com

very poor company

If I could give Terminix a negative 5 rating I would!!! Total scam company!! I had termite bait stations installed approx 2 years ago. The cost was around $1500.00 initially then I was charged over $100/month for 12 months. After 12 months at $100+ per month the cost went down to $37.00/month. When I signed the agreement the tech told me that the initial $1500 was the cost for the stations plus the bait. I've had 1 bait station inspection since the initial install which was a week ago. Only 1 station needed new bait because the existing bait was "damaged". No infestation has ever been detected. I just recently received notice that me service was due to renew with an increase in the monthly fee. I just recently became unemployment and need to cut corners so I called to cancel my service. I was told that Terminix will need to come pick up the bait stations because they are Terminx's property. I have paid Terminix around $3000 and for what?!?!. Utter and complete rip off!!!!

Today I have been charged a $1500 termination fee for a service that you all said I should have never been charged for!!!! This money was allocated in my bank account to pay for both my documented and disabled son’s Doctors appointment as well as my family members Oncology appointment!!!! You all are TRULY EVIL and DISGUSTING!!!! He NEEDS his medicines and now how in the world am I going to get these funds back!!!! We have the entire guarantee to cancel our service with no charge in writing, yet you all are You came to my house and performed a service, fraudulently without any signature while I wasn’t home!!! This is against your OWN service level agreement per the numerous calls and escalations made!!!! This company is beyond useless and empathetic. They lie about the time frame they will contact you!!!It took 2 months for a call back from Management!!!!! Even after I was told to expect a call in 24-48 hours!!!!!!! You all are thieves, liars, and scammers!!!!! I WANT MY MONEY BACK!!!!! DO NOT USE this company!!!!

WHOM I T MAY CONCERN CHECK BBB site for thousands of Complaints against Terminix for the same reasons I am pleading for you to attend to our issues. Our problem is stated below:I do not want any financing for this type of work-I need it cancelled immediately. Terminix (employees)has/have looked us in the eyes and lied about the provision of services for pest control in our attic and vapor barrier in our crawl space. Supervisor duped us into believing that the problems are injurious to our health and property(lived here for 20 years without any health concerns ) -we signed the contract for quality service at a price only to have the biggest setback from unscrupulous people that have failed to execute the services and now wants us to pay for an incomplete job. We are now trapped-terminix is only concerned with collecting our monies-they want to keep you paying and paying. There is no recourse when you sign this contract-you receive no feedback on complaints -they say they have provided services-what quality services!Very poor services. Management is unconcerned ,non responsive -bolstered by a customer service support system that only keeps taking your complaints -telling you that they will escalate your concerns-this is a never ending saga to frustrate you-nothing is done. I am saddened ,but I am not paying for incomplete and substandard work -it has been more than one month that I waiting for a resolution to this matter.-left many messages for the Manager They have left us no evidence to support services provided -we need to know what we are paying for! The exclusion system is a sham -the one trap on the roof  fell off and is in the yard and 6 pieces of glue trap remain in my attic -no checks over the period to see what is happening -What a service -left many messages no response, just uncaring and untrustworthy-I need a resolution to this as I have seen many complaints with similar issues on BBB-Why should this be allowed to continue under the pretext of excellent service? This needs to be evaluated by management and those concerned should be held accountable  and  disciplined. For your help-thanks.  I want a resolution-I will not pay for poor services,incomplete work- do not send me invoices for payment until this matter is resolved-I do not want this financing for shoddy work and demands for payment because of the contract-this must be a reciprocal relationship. This is ongoing for more than one month.

I have worst experience with Terminix, I never recommend and use the services due to below reasons. 1. When the initial consultation was done, The employee who visited my home on 05/24 said $171.67 was for 3 months of pest service also said the next billing would be in August and shared my cc details for automatic bill payment, late in July I noticed in my credit card statement charges from Terminix which is around $45.34 before 3 months completion. Then I went back and checked June month statement. In June month also Terminix charged $45.34. I have called customer service to revert the changes, and the response I got is $171.67 is the initial charges to set up the account etc which we charge, I have given complete details about my initial discussion. customer service rep is not showing any interest, and the response is very bad. When I requested to cancel my subscription, she promised not going to charge anything in August and adjust overpaid charges in August. however, to my surprise I received an email in August for charging another $45.34, Then I have to cancel my services forcefully by shouting on cc. 2. Coming to the service as per the initial discussion they will give the additional pest service if I see more pests in the middle of the month, when I called for additional service after seeing more bees, the response I got is there are not available slots I need to wait until my schedule comes. When I said I am going to cancel my service Then CC said I will forward your request to the local office. you will get the call and schedule additional service. in reality, I did not receive any call from the local office and did not receive any further service. Overall, my experience with Terminix is very and I do not recommend it due to overbilling, no professionalism, and bad service.

Mosquito service does not work at all. Waste of money. The home pest control works for the most part. They have been missing appointments for regular servicing and inspections and you need to call them up to reschedule. Not sure why I can’t reschedule with the same person who texted to setup the appointment in the first places. Super annoying.

Terminix No Show Again . We have a contract with Terminix and once they took our money it has been impossible to get Terminix to keep an appointment. They don't show up. Then the call center just strings you along. Your money. This is a scam.

If I could give zero stars I would. They recommended a wire mesh along the perimeter of my home. What they ended up doing is digging out stones of my foundation leaving big channels and holes into the crawl space and then placing a mesh (with gaps) over that. So where previously I had the occasional mouse issue, now I have a major mouse issue, water getting into my crawl space never mind all of the insects etc than can get in. They made a minor issue a thousand times worse. I had to pay a stone mason to come out, rip off the mesh and patch up all the stones that were pulled off. Terrible, I should never have hired them. Ended up costing me so much money to repair what they did to the foundation of my house. Besides that they are messy, they will leave your home with dirty glove marks all over the walls and mud everywhere. They really don’t give a crap.