TerminixReviews of terminix.com

Terminix is the worst pest control company ever. Do not trust the reviews that show Terminix 2, 3, 4, stars. This company charges you for services upfront, it you want an ongoing pest control provider. However, thereafter you are at the mercy of your local management office. There is no follow-up from corporate headquarters if you have an issue with the local servicer. I have had my garage door damaged, appointments changed without notification, different technicians have told me services I am not eligible for when my contract says different. In addition, the company has been sold moreover, thus the left hand does not know what right hand is doing. Terrible customer service and follow-up. Do not waste your money.

We were charged (Prepaid) *******$ on 09/17/24 for the rodent extermination service for 2 years. The first service was done on the next day 09/18/24 and upon inspection post first service we found that half of the exterior holes were left open. we were very disappointed with the service and requested to cancel the service right away and requested for a prorated refund. After reaching out to the customer service 4 times and sending detailed emails with evidence (pictures) that the service was incomplete, we have not received any response from the branch manager #**** and higher **** They cancelled our request for refund without any formal communication. We even requested to deduct the charges for the day of service performed by the technicians and refund us the remainder but they said ******* was the charge for a 30 minute service. All they did was fill out 4-5 inlet points on the exterior part of the house. We are highly dissatisfied not only with the service but also with their Branch Manager and ***************** we are being forced to take legal action against Terminix because they charged a ridiculous amount of money for the service they hardly performed. The fees that Terminix is retaining is illegitimate, unfair and on the contrary to public policy. Update 10/9: Not only they cancelled the agreement via email for the paid amount of 1444$ (included service plus 1 year maintainence) they never issued a refund not they even provided a reason to cancel the service. So now they basically charged us 1444$ for 30 minute service. Completely ridiculous, never use Terminix.

I had a contract with Terminix and they never seem to come when you wanted them to come, I have told them several times that I am not available on weekdays, and they would always say that came to my house and did not come or that, I cancel the service and was told that they would refund me for both of my last visit which should have been one for $74.00 and the other one for $104.00, I was only refunded $74.00 and was told that in their system it was to only refund me $74.00, I was not refunded for both service which was not rendered. DORTICUS BANGOURA Service technician claim that he come to service my house on 7/11/2024 for the terminates inspection that is a lie, because I don't weekday appointments. Also, the office manager at the LANDOVER 9475 Lottsford Rd Largo, MD 20774, 1 (800)837-6464 is very rude.

My experience with Terminix was horrible. I hired them to manage Ants and Spiders. They took my money for the first appointment. But after that they were MIA. I was with them for almost 30 Days and they missed 4 scheduled appointments. No shows. I was promised on the third call that they would absolutely show up for the fourth attempt. But again the Tech never showed up. So I canceled.

Met Jim Wednesday at my quadraplex (4 apartments building) and as we were walking near the building I was told he didn't need to go in the 4 apartments to give me a quote. Incredible, he said he could give me the quote without going into the building so I told him to call my wife and give her the quote. Unbelievable!! By the way, he has not called my wife as of 9/26/24 at 1:30 p.m.

First-time customer and I have had a totally disappointing experience with Terminix. I was price gauged to install a mesh fence around my porch/deck to keep skunks, rabbits and other wildlife from living under there. I asked them to put the mesh 12" in the ground around the entire perimeter. The Tech/Supervisor did not listen and installed it halfway around the sides and around the front of the porch/deck at different levels in the ground. He said the skunks will not dig around the area where the porch meets the ground. He also, did not even insert the mesh properly on one side only about 3" into the ground. Well guess, what? The skunks kept digging the hole and getting in/out on that side. I have called several times for them to come back out and correct it. They assigned a Tech but he never showed. I called again, they said, sorry you were assigned a Tech who no longer works here. We will assign you another Tech. That Tech did call and said he will come out at 8am on Tuesday. Well, it is Tuesday, and it is 9:55am and I have not heard from that Tech so, far...

If I could give negative stars I would. I have a bedbug problem I wanted resolved immediately. The sales guy was prompt and professional so I signed a contract. So far I've had to have 4 services scheduled and the light issue still is not resolved. The technician came out and was not professional but gave good pointers. He left within 15 minutes of me leaving so how thorough that service could be is obviously determined to be wanting since I've had to follow up 3 more times and counting. The customer service says they will call back but don't. I ask to speak to a manager and I'm told they will call within 24 hours and they don't. For some reason I'm getting the runaround for 4 weeks now when all I want is service scheduled. This company is beyond terrible and I would be ashamed if I worked there.

BS. We opened a contract with them. Sold our home and turned contract over to new owners ( that we had paid in full) . Now after sending us confirmation of our contract ending, they continue to try to bill us. Incompetence at its best. You can’t get anyone on phone to make anything right. I have never seen such unprofessionalism. Don’t use them! You will regret it.