TerminixReviews of terminix.com

Review is for a specific technician. Had to reschedule quarterly service with technician Mathias. Rescheduled appointment 2 weeks in advanced. Mornings are tight due to work schedule. Received notifications to confirm appointment. Day of appointment, waited 15 min past the allotted time frame. Called customer service to see where Mathias was. They contacted him. He stated to them would give me a call immediately. Waited 20min. No call. Again called customer service. Cancelled appointment & rescheduled with an alternate technician. Received a message 15min after appointment canceled from Mathias stating on the way. Horrible technician service. Have had other technicians (I.e Ratu) who have been great. Customer service great as well with accommodating schedule. Some technicians bring down the company’s rating with poor service, which is sad.

I gave one star because of the customer service Rep I dealt with in the chat and the lack of transparency on the website in reference to current services and how to amend if needed I have been trying to amend my service to Termite only since earlier this year. Unfortunately for me I sent that request through their Contact us form they have on the website - so no evidence of such a request? I am no longer under a contract, just paying monthly However I can’t amend my service online, there is no option. Also there was no notification when my supposed “annual contract” renews and if I still want the service. About a week or so ago I spoke with a representative that called me and I relayed that I have only been wanting Termite service only, Rep said they would take care of this. Fast forward to today I check my account I have been invoiced for the bundle and not just Termite I decided to use the chat this time - every thing was good with the offer for the Termite only service. Then I was told I had to pay the invoice for April and May I declined as I hadn’t renewed for any services and I had told a Rep I only wanted Termite only. I was offered some money off, but I still don’t see why I am paying for a service I never wanted. I asked for a Manager SEVERAL times. I was denied, I was told that this person was a Senior Rep and I didn’t need to speak to anyone else. Really? Finally I was given a number, which I can tell was just the number to the actual branch. So deceptive. I did ask for the service to be canceled, I was informed that the traps would need to removed. Seems I was under the impression that I paid for them, but per the copy of the page provided by the Rep I didn’t. I will double check my paper copy. It all just seems shady to me: a) automatic renewal b) unable to amend on website. I would like to say I do give 5 stars to the technicians that came out through the years to service my property!

"Extremely Disappointing Experience with Terminix" I had a terrible experience with Terminix, starting with their customer service, which was absolutely horrible. I signed up for what they claim to be their top-of-the-line corrective service for my 620 sq ft apartment, and the cost was a whopping $1279.57. The plan comes with a 90-day warranty, which means if the pests aren't fully eradicated by then, I'm expected to pay another $1279.57 for another treatment. To make matters worse, when you read the fine print, you're also paying for the product used to kill the pests on top of that. And don’t even try getting in touch with their service department. Their system is chaotic, and it's nearly impossible to get the help you need. Be wary of all the hidden fees and unnecessary charges. This company is not worth your time or money. 90 day warranty on a issue that can take 180 to correct. make it make sense

This company works for my neighbor and parked in my driveway, forcing me to miss a doctor's appointment (and pay a missed appointment fee of $50). When I called the office to ask them to contact the driver, they hung up on me. And when the tech finally came out 30 or 40 minutes later, he was completely unapologetic, and said it was "not his problem." If you want your neighbors to hate you, definitely hire these guys! I just hope they care more about their work than they care about their reputation - but I doubt it!

We have had terminix since 1999, never an issue. This year when I saw termites in a bathroom and needed someone to come out and see if we did indeed have a problem, the person never showed up. He did call 6 hours later to leave a voice mail that he had interruptions, whatever that means. He obviously had my phone number so he could have called sooner. Rescheduled for the next day and the new technician never showed up or called at all. I have rescheduled for next week, we will see. I have never had this issue in all the years we have had Terminix, Im wondering if management or ownership has changed. I see a lot of bad reviews stating no one ever showed up. My husband has been after me to cancel the annual contract and maybe it is time

have two accounts with Terminex, love our tech, can NEVER get anyone on our account to return a phone call to show up for other services, etc etc. Customer service is a polite JOKE.

Terminix sold me the best service they had said they would get rid of everything. They have been coming here for about six months. I started seeing fleas recently. I contacted them, they said they would send someone out but it would be a little over two weeks before they could get here. They showed up today completely unprepared for a flea treatment and said it could not be done today. I should have never seen a flea in the first place since I paid for their top of the line kill everything and let God sort them out plan I called in to cancel my service and they told me they were going to cancel me but I still had to pay the rest of the contract, over $800. I obviously told them good luck collecting. They are one of the worst companies I have done business with in a very long time.

I called Terminix about a Mole issue I was having. They assured me that they did Mole removal and scheduled an appointment for me for the following day. They said that a technician would be over to my house between 10 and 11 o'clock and that they would call me around a half hour before they would arrive. Come 11:00 I had no call or no technician at my house. I called them around 11:15. I was told that they cancelled my appointment because they do not do Mole control in my area. I never received a call or message letting me know this. I guess my time doesn't matter to them. I will never do business with this company again.