Tennis WarehouseReviews of tennis-warehouse.com

Horrible communication and customer service. They don't answer their phone. Order from another site, I've been waiting for 2 backorder items.

Assured me an item was in stock. Then, a few days later, got an email saying it was out of stock--with no mention of a refund. When I called, I had to wait 20 minutes to speak to someone why told me I'd be getting a refund. Finally, their website is confusing such that it caused me to think my first order was invalid so that I ordered the same thing twice and had to cancel the first order. Never again!

Cannot speak to a person on phone. Cannot have live chat. Rarely respond to emails. Incredibly slow shipping on strung racquets. Lost my account information twice.

Would definitively not recommend that web site as the orders seem to be subject to taxes or not depending on your luck . April 2022 an order of 270 € - no import duties or UK VAT May 2022 an order of 241€ - had to pay over 90 £ of duties and taxes. Not manageable for a customer

I bought a racquet from TW based on their expert recommendation for the best arm-friendly racquet. Unfortunately, their expert recommended a not-so-arm-friendly racquet and failed to take into consideration the string pattern. After playing with the racquet a couple of times, my arm started hurting. So, I returned the racquet to TW but, they only gave me back a 65% instore credit for the racquet that I paid over $250 for and paid for True gut strings. So, I basically waster over $150 based on their expert recommendation. I would not recommend TW to anyone needing expert advice or good customer service.

Great selection of tennis gear. I bought my Prince racket here.

Tennis Warehouse has the worst customer service. I sent an email regarding an order I placed. A customer service representative (I use that term lightly) emailed me with an attachment I couldn't open,no explanation as to what the attachment was and no introduction. That's beyond lazy. I will not order from Tennis Warehouse again.

Terrible customer service would not stand behind a tennis bag that handle handles fraying after only a few uses. Said my 30 days was up because I bought as Christmas present??? What good tennis bag frays that quickly?? Obviously not seen well but their only offer was 10% off a new bag. Really???