TenantCloudReviews of tenantcloud.com

I’ve been using TenantCloud for 3 years now to manage 43 doors. Although it has some glitches from time to time, this software has helped tremendously in self managing our units. Not only that, it makes our property management a lot more professional. I wish the payments would transfer faster to our accounts, but other than that I will continue to use TC and would recommend it to anyone who self manages their properties.

We switched to Tenant Cloud for a more robust and customizable experience; and we are glad we did! The support is fantastic, and the upgrades over the past few months have made the system even more powerful.

Tenant cloud is very easy to use. There are always more and new informations provided. Great support staff to help with any questions.

No help for tenants, just avoid!

I've used TenantCloud for 2 years. They advertise that they filter all of your apartment listings out to specific 3rd party sites. It has on more than one occasion not actually listed one of my apartments on 3rd party sites, making it so that I missed getting my apartment rented for an entire month, at least 2-3 different times. Their "accounting" features do not use standard accounting practices and are not compatible with quickbooks, even though they advertise that they can sync with quickbooks. None of the relevant fields line up, making it so that you have to manually enter everything back into quickbooks. Try doing that for 3 years worth of accounting data. Their accounting reports also do not show you what a standard quickbooks accounting report would, such as a P&L and a Balance Sheet. Even if you pay at the highest tier with Tenant Cloud, their support team can do very little to help you. It's always the third party app's fault (quickbooks,apartments.com, etc). I've had dozens upon dozens of unsolved issues. If you're trying to use TenantCloud to save money, it won't save you money. Pay the extra cost and go with Quickbooks. and manage your properties through zillow or apartments.com directly.

I signed up for TenantCloud to be able to offer my tenants credit reporting on their rental payments, and I couldn't be more disappointed. It took numerous support contacts from both my tenant and myself to figure out how to get the web payments setup. My tenant and I are both technical people; it shouldn't be this complicated to make it work. For some unclear reason, setting up a recurring payment that started on Jan 3 did not actually allow my tenant to pay for Jan 3, so I had to setup a separate 1-time payment. It took 6 days to get things setup before my tenant could even make the payment. No other banking services I have used take this long. The web interface is unnecessarily complicated for what I want to use it to do. I am completely uninterested in using the software to track everything about my rentals as I have my own system for that, but it still requires me to add a bunch of extraneous info about my lease to set it up to receive the online payments. Now my tenant says she's paid and the software says she's paid, but it has shown her payment as pending for 5 days and I have still not been paid. This is too long to wait and I didn't guarantee online payments as a payment option in the lease, so I am considering either switching to another web service for next month or discontinuing this as a payment option. If I wanted to use the rest of the software features to track everything about my rental, it might be worthwhile to do that (but not use online payments, due to excessive wait times) but in my experience as a small landlord mainly trying to use the online payments feature, the obstacles far outweigh the benefits.

They will pitch products to your tenants and they also have an application section where it urges your tenants to leave you and apply for other vacancies. A stupid feature for a landlord that doesn't want to lose tenants. Their tenant dashboard in terms of what really matters is mediocre. I do not recommend it.

Good responses via chat. If needed, very detailed responses resolving nearly all issues via customer service.