TenantCloudReviews of tenantcloud.com

SCAM AND SCAMMER FAKE LANDLORDS! Bryant Edition Realtors for example.

Very Very basic and cheap. Those are two good things. The problem comes when you need and answer to something or have a change you need to fit your business more. You cant get answers and they certainly never make changes that benefit people with multifamiliy properties in mind.

Tried to sign the lease for multiple days and never worked had to do it threw authusign, way better 15 minutes done. Can't stop the app for asking for utilities to be set up. We only needed power and that is done. Just keeps sending emails to set it up. Paid the deposit and rent and it is now showing we are late. We paid it on the 4th, the late date is anything after the 5th. Only reason for paying on the 4th is because we couldn't get set up on the tenantcloud app. Definitely would not us the app. My kid had a problem when they had to us it too for their rental.

they will steal your money there is no way to get your deposit back or any credits out of there hands and into your bank account

Between the app and the website it changes the amount I owe by 5 or more dollars, plus the fee to even pay your rent can add up to 100 or more dollars depending on how much you even pay. Also it doesnt allow you to pay new rent until the old/overdue charges are paid, which is great if it were correct. It states I owe 140 from this month, which are my late charges but I still have late charges from June that were not paid but should have been with as much as I paid. This has me in a tiff with my landlord because im still accruing late fees from June and July now that tenant cloud isn't counting on what is late but my full outstanding balance. Which makes no sense. My outstanding is 770, but what is over due/late is 140. How does that even work??? (This is minus the rent that is available to pay 3 days early)

The new interface for 2026 is horrible, adds 8+ extra clicks to every function and the accounting acreens are so broke up it is impossible to scan the transactions on a property without changing screens and changing pull down menus. The owner pull down menu isn't alphabetized because a chronological list is helpful in exactly 0 business transactions. I have been a 6+ year user and they have given me free training sessions to learn their new system. I would have said they were the best software out there when comparing pricing and features and it is still good for small landlords but in this price range Turbo Tenant is cheaper and more user friendly. I'm still in the process of moving to new software that is more expensive but better flow and better accounting features.

Their communication and follow-up when issues arise have been extremely disappointing. As a property management company, timely support is critical, and unfortunately, that has not been my experience. Getting assistance with account problems has been frustrating, with poor communication and little follow-through. If you manage multiple rental units, this is not a software platform I would recommend. Reliable customer support is essential in property management, and TenantCloud has fallen short of that expectation. Anita Orey ARX Point Realty Property Management Division

Horrible website, buggy, non existant customer service that can't fix anything. I do not recommend to anyone, look elsewhere.