TenantCloud is an all-in-one property management software designed to help landlords and property managers simplify rental management, automate everyday tasks, and grow their rental businesses. From online rent collection and tenant screening to rental listings, applications, online leases, maintenance requests, accounting, reporting, and team management, TenantCloud brings essential property management tools together in one easy-to-use platform. Whether you manage a single rental or a growing portfolio, TenantCloud helps reduce manual work, streamline operations, and make managing properties more efficient.
TenantCloud (tenantcloud.com) has 163 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Colorado Springs, Colorado
Excellent
Internet & Software · Denver, Colorado
Excellent
Internet & Software · Colorado Springs, Colorado
Excellent
Internet & Software · Greenwood Village, Colorado
Excellent
163 approved reviews, newest moderated first
Hugh B.
Tenantclud has been a reliable, turnkey solution to help in building my investment property portfolio. The functionality for managing the myriad activities with both suppliers and tenants is robust, and the user-interface is intuitive and well-crafted. It has the dual benefit of enabling to see how my business is doing at a glance while also offering easy access to deeper-dive reporting .
Jason L.
good software and helps keep track of everything. I would improve the ability for small time landlords the ability to tie this to their own website.
William S.
I own six residential rental properties and have been using TenantCloud for the last several years to manage them. I am very satisfied. I require my tenants to pay online and it has simplified rent collection immensely. My accounting process is much easier and preparing for tax season is a breeze. Also, when I have had to reach out to customer support, they have been most responsive and able to address issues quickly. I would highly recommend TenantCloud to anyone looking to streamline their rental property management process.
Mary-Beth W.
This platform has been everything I could ever need. When I’m unsure about something, or lost, the help team is absolutely incredible. I can navigate the site easily as a landlord, and am able to manage my properties with ease!
Josh K.
It works but then it doesn't. There are a lot of unresolved bugs and issues that they say they are working on but they never get fixed. I've been using the software two years now and haven't seen a single improvement. They've only ever increased the monthly price and fees for payments and credit checks. I bring this stuff up and they blow me off with a canned response. Pass on this one. It's dieing a slow death. They're just milking it's final pennies and making zero investment in improvements or known issues.
Jaynee A.
I signed up to pay my rent and got confirmation so I could do AutoPay. Then my landlord calls and no rent received 14 days later go into tenant cloud and shows no account. I don’t inderstand why you reveal and have access to all bank accounts cds everything financial from my bank. This is not right. What happens to signing up and verifying bank account for rent and not giving tenant cloud everything financial. I have Aplus credit score no defaults. I will have to write check every month making more work for my landlord.
Response from TenantCloudSep 6, 2023
Hi Jaynee, We’re sorry to hear that you’re facing troubles using our AutoPay option. We took a look at your account and noticed a few things: 1) You never actually set up AutoPay in your account. It’s not enabled by default. Here is how you can activate it for use: https://support.tenantcloud.com/faq/question/947 2) AutoPay will not work for the very first recurring invoice in your lease. So once you paid your first invoice in a row manually, the next ones can be covered by AutoPay (after you turn it on). 3) Your bank account was removed by the system automatically after its verification wasn’t completed in 10 days. You will want to re-add your bank account if you’d like to use it for AutoPay. Please feel free to reach out to our team via ticket or [email protected]. We’ll be happy to guide you through the AutoPay process and answer any additional questions you may have.
Reggie W.
The system may be user friendly, however it’s very evident this is a small group of people managing this startup. I left DoorLoop in hopes of having a better experience, however I may as well have remained at DoorLoop. I used the tenant cloud trial to test out the functionality and was unable to do so. My company was verified to receive payments, then it wasn’t, then it was verified again, and then it wasn’t. I never really received any help with the issue rather they required me to submit a chat ticket and I did so several times but still did not receive the assistance I needed. So I canceled. A big waste of time.
Response from TenantCloudSep 6, 2023
Hi Reggie, We apologize if our product did not meet your expectations and appreciate you taking the time to share your concerns. We are constantly improving our services and do our very best to ensure it is as easy as possible for our users. Upon checking, we see that all your tickets were responded to, but unfortunately, the additional documentation was not received by our team. There are particular requirements for Online Payments account verification that are set by the payment processor and we cannot bypass them. Once you upload new documents or make any changes to the Online Payments account, you may see a successful verification for a moment. However, that is a temporary verification that appears while your information is being checked. If you could send us the requested documentation, we would be happy to help you with further Online Payments verification. Please do not hesitate to contact us!
Pat
I'm totally satisfied with the software. It automates the job I was doing manually and saves me time for a reasonable price. Plus support is always eager to help. I'd recommend it to beginners and small landlords.