Tempur-PedicReviews of tempurpedic.com

We ordered a mattress on the Tempur-Pedic official website. First of all, they did not send me any shipping information within the said window and when I followed up, they claimed there was a "slight technical issue" that caused the delay. Shouldn't they have notified the customers of this delay, instead of waiting till they follow up? The customer service was very surly and not apologetic at all. Secondly, when we received the mattress we noticed that it's not the same as the Adapt Medium mattress we currently have, although it's labeled and sold as such. It's much firmer and thinner than our current Adapt Medium, so firm that I doubt it's memory foam. When I reached out to the customer service for an exchange or return, they said they will charge me $175 for shipping. They boast about their 90 day satisfaction guarantee, but this shipping charge is not communicated in their terms and conditions (only "minus the return shipping fee", no exact amount listed). This feels like bait and switch and although I love Tempur-pedic's products, I am so disappointed in their customer service and will never want to deal with them again.

I bought mattress topper and the next week it was on sale 100 cheaper and it also had dent on side so it wasn't comfortable in that spot which is where I sleep. Tempur-pedic gave me 108.00 refund for the sale and sent whole new mattress topper. What a great company and there are still some companies that stand behind their products Tempur-pedic is one of those companies. Really happy

The mattress loses support within 6 months to a year and will progressively get worse and will cause lower back pain when you've never had any back pain before. There warranty is a sham since its virtually impossible to meet there criteria.

Memory foam pillows had an off-gassing smell for days that caused an allergic reaction, swelled throat and difficulty breathing. Customer service refused to take a return or even an exchange in light of these health effects. Highly discourage anyone from shopping here, for anything. This company has an outdated return system. It's 2026--you can return anything, anywhere.

**Update: After a long back and forth process they finally approved my warranty claim. Even though the process was very frustrating I am glad it was finally approved. I will be ordering my replacement mattress early next week and will only have to pay shipping/delivery. They don't stand by there warranty they just give you the run around. I sent info and they denied saying the sag didn't meet the requirements. I provided an additional photo closer to my side of the bed and then they said it was stain related. Then I sent follow up photos proving the only thing I could have seen as a stain was a shadow. Now then they wanted a video. It's been round and round with them and honestly it feels very ingenious and like they have no intention of fulfilling warranties. It's been very frustrating to say the least.

I have been extremely disappointed with Tempur-Pedic regarding their warranty process. My mattress sits on a metal frame with BC-quality plywood that does not splinter—not just a sheet of plywood—but my warranty claim was denied anyway. Customer support has been unhelpful, dismissive, and unwilling to escalate my case to someone who actually understands the situation. After multiple attempts to clarify the facts, I still have no resolution. For a premium brand that charges top dollar, this level of service is unacceptable. I strongly caution anyone considering a purchase: the warranty process is rigid, opaque, and frustrating if anything goes wrong.

TERRIBLE!! I've had my Adapt-Pro mattress under 8yrs. There's clear sagging in the middle and is so uncomfortable to sleep in. My partner and I both roll into the middle. I tried calling and there's no way to verbally communicate with the warranty dept. Ive filled a warranty claim through the online forms, submitted all my photos, get an email saying I need more photos to verify, they literally just copy and paste paragraphs for you to figure out what was wrong with your photos. I've stripped my bed and remade it idk how many times now bc they keep finding something wrong with my photos even though it's clear there's sagging, it's as clean looking as if I just bought it from the store. The most recent email issue about my photos was I need to shut my curtains... "Natural light and lamps can create glares on the mattress" it's MN snowy winter here, there's not much light coming in from outdoors anyways. It's almost as if they do any and everything they can to deny your claim. I responded back with questions to confirm what I needed to do to ensure I finally got the photo they were looking for and I get an email back saying sorry my claim doesn't meet their standards and closed my warranty out. Are you kidding me! They can't even have a conversation to clarify what they're looking for. If I'm paying $2500 I'd hope my mattress would last the 10yrs that they claim it to! It makes me want to never suggest this company to anyone and if someone's thinking of buying one I'm going to tell them to choose a different company!! Definitely not worth the money you invest in them!!

Bought 2 very expensive directly from Tempur-Pedic thinking that the quality would be good along with service. The pillows arrived to my boss while they were away traveling. When they opened the pillow - 1 pillow had an obvious yellow stain on it. I contacted them and they will not replace the pillow. Very disappointed.