Tempur-PedicReviews of tempurpedic.com

Straight liars!! They’ll fool you with their words!! I needed king size pillows, but large aren’t apparently them...no queen or twin or anything like that said, just large!! I tried to return them, not only was the customer service chick super rude!! And actually tried to make me feel stupid...when I asked for a manager she said he won’t do anything either...the pillows were never taken out of the box or the plastic!! I dislike this company not only for the customer service but also the tricky words and descriptions they use!! So glad there’s purple!!

They had a BOGO sale and I wasn’t sure what to get so I got four different pillows. I’ve been meaning to get new pillows for a while now. I’ve been having a lot of back/neck pain. My last pillows were from nestbedding.com and I think they were too firm and high for me. Anyway, after testing my pillows. I found the perfect pillow for myself. The tempur essential support pillow. I’ve been having the best sleep since. It’s a lower pillow and I love it so much. I gave the rest of the pillows to my parents. Sorry for rambling. The pillows came fast!

Price dropped by $200 on a mattress I ordered a couple days after ordering. Asked to cancel order so I could reorder and they told me they’d charge $175 return fee. I was under the impression that I had 90 days to try out the mattress anyway and return if I wasn’t satisfied.. I guess the fee was in the very fine print, because I sure didn’t see it. Poor customer service.

Watch out for recycling fees. These are mandatory but tempurpedic tried to charge me TWICE for a adjustable base. As far as my interpretation of the law, only mattresses and box springs are included so not sure why they tried to tack this on as a separate unauthorized charge on my credit card after the initial charge was already approved. Which means they keep your card on file too! Shady practices and will never purchase again in addition to informing everyone else.

This is a review of tempurpedic.com and their delivery company, XPO. I ordered our pro-adapt mattress with the ergo 2.0 adjustable base online on Dec 11th. I was contacted by the delivery company XPO and a delivery was scheduled for Jan 9th between 930a and 1130a. At about 1030a on the 9th I was contacted by XPO informing me that they would be unable to complete the delivery due to the size of their truck and the size of our road. Delivery was rescheduled for Jan 11th. (Note: On the 9th prior to our delivery window, we moved our old mattress and box spring outside in order to do a thorough cleaning under our bed). Jan 11th came and went with no contact whatsoever from XPO. When we finally got in contact with XPO that following week, they had no explanation for the no show on the 11th. We rescheduled our delivery for Jan 18th between 930a and 1130a. I received a call on Jan 18th around 1030a from XPO informing me that they lost one of my items and thus wouldn't be able to deliver our mattress. I was upset because this is now the third time rescheduling our delivery, plus my father was waiting with me during the delivery time as I didn't feel comfortable having multiple men in my house with myself being the only female (my husband was working), so now they were wasting his time as well as mine. I expressed my frustration and was assured that I would receive a call from the XPO management team by the end of the day. I never received a call. I then contacted tempurpedic end of day on Jan 18th and informed them of the situation. I know that they're the middle man in this situation, but XPO is also the third party vendor that they chose. I spoke with Christine who was very good at customer service and filed a ticket which was supposed to have a home delivery specialist assigned to my order. She informed me that their job was to then hand hold the entire delivery process to avoid all future problems. Apparently, either the ticket got lost or was never filed. The next week I received an email from XPO to schedule my delivery, which they require me to call them (their system never allowed me to schedule online). I called them, asked about the missing item that they lost (which is why they couldn't deliver it the last time) and was informed that they had all items and can schedule the delivery. The delivery was then scheduled for Jan 23rd between 930a and 1130a. Around 1145a my husband attempted to get a hold of XPO with no luck (he had an obligation later that day and needed to leave the house by 1p). I received a call at 1230p from the XPO driver who informed me that first, he would be there in 1 hour (130p), second that he was in a big truck (remember, this is why they couldn't deliver the first time) and third, that he only had 2 out of 3 pieces that he should have. WTH!!!??? Right after getting off the phone with XPO, I called tempurpedic. I spoke to Shannon who was also very good at customer service. She filed what she called a code red. She said that was the highest priority escalation that they have and that I would receive a call from the escalation team within 4 hours. I never received a call. I never received ANY calls from ANYONE at tempurpedic. I had to call and cancel my order on Jan 25th because I doubted that I would ever receive the bed. We've now been sleeping on our spare bedroom mattress, which is not a great mattress, for the last 3 weeks waiting for this delivery. Both myself and my husband are working professionals. If we would have rescheduled and the bed were to be delivered, we would have spent 5 days waiting for this bed. Who is going to compensate us for this wasted time? What about the inconvenience of having to sleep on our spare mattress, which luckily we have? It seems that tempurpedic doesn't care about the experience of actually receiving their mattress, and XPO is an extremely disorganized company that can't handle actually delivering goods to customers.

I have the mattress pillow topper. Sleeping on a cloud ..nuff said.

The mattress is old fashioned and out of date. The company logo is sexist and exploits women by showing a naked woman on it. Why not show a naked man? There are much better mattresses on the market, for a better price. TP sags after a while and you end up sleeping in a gully.

We had an electrical outage in our neighborhood and several on/off instances which caused the remotes that control our adjustable bed to stop working. I was concerned that since we purchased this bed a few years ago that the warranty would not be any good. No problem. I called the technical assistance department at Tempur-Pedic and the young woman very patiently walked me through reprogramming the remotes and in just about 15 minutes we were back in business. In a time when many companies are getting to the point where customer service means fighting through a maze of robot voices, Tempur-Pedic was a shining star for me. Great job folks. Tremendous customer service.