TechlessReviews of techless.com

Yolani is great and very easy to communicate with. She is patient, polite & provides clear instructions and answers. I have spoken with her several times and have been pleased with her service and demeanor each time!

Helpful Agent: I called yesterday to try to get my an already used Wisephone set up. I had originally bought the phone for my son. He used it for a few months and then switched to a different phone. I called and emailed and explained the situation and said I wanted to set it up for my daughter. The agent that I spoke to the next day was very patient and clear (Zazi). We discovered the problem that I was having with the sim card was because that sim card had already been used. He helped me order a new sim card, free of cost and explained what I needed to do next. Again, very helpful and clear. The reason I took off one star is because I had explained via email and phone that the phone had already been used by my son, it seems like right away a tech person would know that the sim had already been used and the person that emailed me back (not Zazi) could have started with, you need a new sim card. Update: After receiving the sim card and still running into road blocks, Zazi remained patient and stuck with me and we finally figured out the issue.

I struggled to get my new phone set up. Customer service was very kind and helpful. I spoke to both Anthony and Yolani.

We got a Wisephone II for our 13-y-o daughter. It is the closest thing we could find to what we think is a responsible way of handling addictive smartphones + young people. It’s been pretty great having basically one-on-one tech support from the company. And although it’s been a trade off having Google Maps & Spotify as a part of the device (she tends to use Google Map reviews like a social network …. and Spotify she became addicted to and actually deleted it herself … and now kind of regrets it - ha!), but I see what the company is doing: they’re trying to walk a really fine line between creating something practical and useful (harnessing the best of the smartphone world (ie, GPS, music)), but keeping out as much of the bad as possible. It’s a difficult line to walk and there’s no perfect way to do it — someone’s always going to think it’s “too much,” or “too little,” tech. I’m just glad they’re out they’re trying and that there are enough people to help them stay in business. And I see people here complaining about their return policies and feeling nickel and dimed….I get that. It’s not totally untrue — their policies do not feel as generous and simple as “the big guys.” But those standards have been set by MASSIVE corporations like AT&T, Verizon, etc. Have you seen how much money these people have just for advertising alone???? They must spend the equivalent of the budget of a feature-length film every other month, complete with genuine A-list actors. They have gobs of $$. They can afford to give you “free” $1100 phones. So, yeah, their customer service policies are going to be super breezy. This, though, is a tiny, mom and pop-style operation. They probably don’t feel they have the flexibility to lose $$ on people trying things out (I’d personally encourage them to try experimenting with more flexibility in these regards — it might actually be the best thing overall for their bottom line …. but I do see where they’re coming from). I think so long as you know what you’re taking on, and you’re willing to have a flexible open mind, it can be a great experience. It has been for us.

Andrew was helpful and went out of his way to enable me to take advantage of the current codes that were offering discounts on my order.

I had an excellent experience interacting with Yolani. She was kind, and her replies were prompt and thoughtful. I couldn't be happier.

Spoke to Anthony. Very professional as always, but you guys need to get on top of app requests, please.

I had the best experience with Yolani! Not only was she very patient and kind, she was incredibly sweet and reassuring. She was determined to fix the problem, and never gave up! She followed up, and made the entire situation great! She is a valuable asset to Wisephone! Eve Adams