Kimberly
I am a new customer and was so excited…
I am a new customer and was so excited about receiving my handbag with the matching wallet and online gift card. My online gift card was sent to my email immediately. Then, I received an email (saying it was from Cindy) saying my order was being shipped from China and that I would be updated periodically. I did not receive any more update emails. When my handbag was delivered, I opened the package and it arrived in the pretty box like it shows while ordering, but it was the WRONG size (I ordered a medium handbag, but was sent a large) and my customization was INCORRECT (Ms. Kimberly is on the handbag instead of Ms. Martin)! Then, I didn't want any accessories and it had accessories attached to the handbag. When I checked my tracking, it shows that ALL items were delivered, but my matching wallet has not arrived- I looked inside the handbag and it was NOT inside of it. Lastly, I sent an email to customer support about not receiving all of my items and have NOT ga response from them. I am disappointed and will be posting a review on multiple websites about this company and my experience.
Response from TeachaBagsJul 15, 2024
Dear Kimberly, We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. Regarding the delays in email responses, please note that our staff is off on weekends, but we're here to address your concerns promptly during weekdays. We apologize for any delay in our communication. We have checked our mailbox and have found your email regarding the issues with your order. Our team will review it thoroughly and get back to you as soon as possible with further assistance and a resolution. Once again, we apologize for the inconvenience caused. Thank you for your patience and understanding. We will do everything we can to make things right!