Jermane B.
I ordered a bag on Nov
I ordered a bag on Nov. 21st of 2023 with the expectation that I would receive it before Christmas, as it was a gift for my wife. As of December 22nd, I have not received a tracking number or any other re communication since Nov. 30th. Initial response from Teachabags was great as I had a question and they were quick to respond. However, since then I have not received any updates or information about my order.
Response from TeachaBagsDec 23, 2023
Hi Jermane, Thank you for bringing this matter to our attention, and we apologize for the delay and lack of communication regarding your order. We understand the importance of receiving your purchase in a timely manner, especially when it's intended as a gift for a special occasion. Upon reviewing your order information, we noticed that we had sent you an email requesting confirmation of the items in your order on November 27th. As we didn't receive a response, we placed the order on hold to ensure accuracy and prevent any potential mistakes. Unfortunately, it seems there was a miscommunication, and we apologize for any inconvenience caused. Please check your email, and rest assured that we are here to support you throughout the process. We appreciate your understanding and willingness to reconsider your review on Trustpilot once we have addressed your concerns to your satisfaction. Thank you again for your time. Regards, Sandy




