TBS Factoring ServiceReviews of tbsfactoring.com

It is a constant battle to get anyone on the phone. I have been with TBS for approx 3+ years despite a small break. Tawny is excellent, but when it comes to customer service. I can not get my account rep to call me back. I have been charged for wire fees that go in as ach the next day. I have been assured it was going in by wire, paperwork was turned in by 1030 am, and yet is comes as ach. At this point I am going to transition out to a zero balance and switch factoring comanies I am just over it. RUN the customer service I used to have with this company has gone to heck since they started working from home. It will take you 30 to 45 minutes and then get cut off. It will take you all day to get a person on the phone.

TBS factoring is a complete rip off! We’ve been with this company for 7 months and it’s been a headache. They’ve decided to start taking recourse fees from previous loads that companies haven’t paid them for, instead of reaching out and discussing the issue. How do you expect for companies to grow when you’re taking from them without any explanation? I’ll be glad when our contract ends! I suggest from now on reach out to the company explain to them about the recourse fees that are in question before you start taking money from loads that don’t coincide with the load you’re trying to collect on. Being professional is a plus!

Worst Customer Service Ever!!!! We signed our new trucking business with TBS in December 2020 for factoring services. BIGGEST MISTAKE EVER! It has since been a nightmare getting any customer service from them, and worse still getting a live person to talk to on the phone. When you call, you get the voicemail run-around, which then puts you on hold for more than 30-45 mins, or, till you hung up. Occasionally, if you're lucky and you get someone, you really don't get the help you want. Not infrequently, you're routed to another voicemail session! The other bad thing is that they don't even answer emails. With the pandemic, phone or email customer service from home should not be that more difficult than being in the office. If anything, it should make it easier. Which means, they're not really working when they're at home!!! We tried to terminate my factoring contract with them & that's another nightmare. We can't reach anyone and, the few times we did, they're outright uncooperative. I don't understand why they want to keep customers, but, don't have the time to provide any service to them - not even answer phone calls or return emails. We're trying to terminate our agreement, but that's another nightmare! Many companies are in the same situation with the pandemic, but, are doing a decent job catering to their clients. We really regret signing up with TBS Factoring. We hope TBS, for its own, &, its clients' sake, to take this and other similar complaints, to significantly improve its customer service.

I don’t know what happened to this company last year. Ever since they have allowed the employees to work from home, they’ve been rude and always put me on hold for an hour. EVERY TIME I call I wait at LEAST 45 mins to an hour on hold . You can’t allow ppl to work from home. They are not working. They are playing with kids, dogs, etc. I can hear it all in the background. Waiting on hold for an HOUR is UNACCEPTABLE! You all need to get fired and new employees who actually take their job serious, hired in your place. NOBODY should be allowed to work from home, because u ppl don’t work. I’m gonna have to find out who your bosses are and let them know what’s been going on. We will be leaving. You are losing a huge account. I wonder how your boss feels about that!

I really had a wonderful experience with TBS. I would recommend them to anyone. I really enjoyed Tawny Brown, she was able to answer all of my questions and she also made herself available at any time. She guided me every step to obtain my DOT number. She still calls me now to check on everything and make sure I have everything I need. Thanks TBS!!

Tawny brown helped me when I needed help Tbs has been a blessing to me and my company RJ Transport if everyone in the trucking Industry Was like ms brown it would be a better world thank you for all your help in the past and the future mr Jewell rj transport

I spoke with tawny. I think she did awesome and would refer people interested in factoring to tbs having alot to do with her. She was very professional I thought and very helpful, explained everything very well and just thought yall should know you have a great employee. Thank you!

I just wanna say Tammy was amazing. This was my first time factoring a load and she made this transition so easy and simple. She was very patient and explained everything even answering questions I didn’t think to ask. I did not feel rushed off the phone and she even guided me through using the app while on the phone. Thank you TBS.