Taylor SwiftReviews of taylorswift.com

I placed many orders but on the LAST one (ever) they charged me $160 on TWO different credit cards that were on file. If they had sent two orders I wouldn’t have minded but they sent ONE order then denied they had double charged me even though I sent copies of both banks charges. They told me to get it back from the bank but the TS website got the money.

Dissatisfied by her lack of two trucks references ☹️

Very good service and quality

Ordered merchandise and the 3rd party delivery vendor (FedEx). Fed ex delivered to an incorrect address and said the seller provided an incorrect address. As such my merchandise was sent to a complete stranger and the website customer service team refused to help saying it was a Fed Ex issue. Will not purchase from them again.

My daughter bought a Lover cardigan, the money was deducted and the cardigan was never received. When we contact customer service UK they say it is customer service USA that has the order. That customer service just doesn't respond. Report it as fraud to the bank now.

Such a disappointing experience ordering from here. The whole family is massive Taylor swift fans and having spent thousands on mech and concerts this has left a real sour taste in my mouth to a point I just feel like not supporting her in the future ! Having been unable to order through the UK website due to issues with their own stores I was forced to purchase through the US website, assuming wrongly that the price would be the same… have ended up paying almost £200 more than the UK website and worst of all my cardigans are now held at customs and I am being forced now to pay another £65 “customs charge” to have them released when I already paid customs and VAT when ordering which was extortionate already ! Overall I’ve ended up paying £450 for £280 worth of cardigans… contacted customer service and they were unhelpful and simply said I can refuse to pay it and they would be sent back, I can’t have 4 disappointed Taylor swift fans by not receiving them now ! So have had to swallow paying a stupid amount of money for something that was already very expensive ! Horrible experience and would strongly advise ordering from this website especially if you are not from the US as they don’t help and just seems like they care about nothing other than sucking money from people… AWFUL Looking at all these other reviews is actually shocking, I find it alarming and surprising that such a massive star would allow a company representation linked to their name to behave in such a manner and have such bad publicity, the level of customer service needs to be addressed and can only hope that one of Taylor swift’s representatives is alerted to this disgusting behaviour and addresses the issues as this is damaging to her reputation !

I ordered a hoodie from here, the original price of which was over 100 dollars. The shipping was over a month late, and, when it arrived, it was covered in blue fuzz. I tried it on and it absolutely covered me with a whole layer of it. It was also ridiculously over-sized, much more so than other 'over-sized' clothing (i.e., it went past my knees; who is this fitting???). I contacted CS, and, after more than a month again, they responded saying the product was what was intended, with no other feedback other than I could return it if I wanted (at my own expense). The amount of money I paid for what is actual garbage is unbelievable. Lost respect for Taylor here.

she is the best singer out there in the USA!!!!! I have a crush on Taylor swift