Taylor SwiftReviews of taylorswift.com

Ordered November 16th and haven't received anything so far. Last year I also ordered something else which I did receive weeks after, but which had a very chemical smell to it and wasn't good quality - but very expensive. For someone with a huge fanbase like Taylor Swift, it's really embarrassing how hard it is to buy merch when I believe many more people would if it just worked.

If I could give zero stars I would. An absolute disgrace and maybe Taylor should take more notice of how her young fans are being treated. I paid £200 in October for goods for my daughter’s Xmas that had said they were in stock. It’s now January 2nd and I’m still waiting!! They don’t update you on what has happened with your order, or apologise for anything. I had exact same problem last year with both the UK and US stores but decided to give them another try as I assumed Covid had caused the delays. I really wish I hadn’t because this is now the second Xmas in a row that my daughter has been bitterly disappointed. I wish I knew how to get hold of Taylor Swift’s management to find out if they or Taylor are aware of the way people and especially her young fans,who are paying a hell of a lot of money for this stuff are being treated. The one item I did receive was a sweatshirt I’d ordered in the colour red but they sent me a sand one instead. I looked back on the website and sand hadn’t even been one of the colour options offered for this item. I then saw other people saying the exact same had happened to them. They obviously ran out of the correct colour and just decided to send whatever they had without even asking. Unbelievable!

Ordered months ago and christmas is here and nothing. Four separate orders in sept. No merch and sam isnt real. SAM responds to everyone and says nothing. I asked when my 4.5 unfulfilled orders will ship and SAM responded to wait 7 days fir tracking to update. No tracking if you dont ship SAM. Clearly computer generated. Taylor should be embarrassed and she owes her fans money back. She is selling merch that doesnt exist.

Ordered in October & never received. No response to customer service emails and nu phone number to call - this is the official store and is basically taking your money and not providing the goods. Last time I checked that was called fraud or theft. DO NOT SHOP HERE

How can this be allowed in this age of public rights? Wrong size delivered, no answer to various emails, no obvious way to return/ exchange, pathetic. I doubt if TS even knows about this so called UK store. You are letting down not just customers, but fans. You should be ashamed, but I doubt you are. Dont waste your money!!!!!!!!!!!!!!!!

If Taylor knew that her official store was selling things that they didn’t have, she would be upset. Honestly, I spent hard earned money in early October for Christmas presents for my 15 year old who has been a fan since she was 2. I just received an email that the items were not available and no time frame on when they will be. They will not ship the items that are available. Why are they selling items not available? False advertising. I paid through PayPal and am filing a complaint. If the items are not ready to be shipped they should not be sold. I’m heartbroken

I contacted Sam from Taylor Swift on line store and he’s not giving me an answer about my order and I already ordered it and it still hasn’t come and I don’t know what to do can somebody help me please.

Just like one of the people that review before, the albums I bought never arrived. I emailed them and they told me they can't do anything since according to their record it was shipped on January 15th. On January 15th, I received an email stating that my items are being process and they would notify me when it was shipped. I did not receive any email about my items since and when I checked the tracking, last update was June 2021 where it stated that the items are finally ready to be export.. and yet still not being ship up to now 😢 I waited for close to a year now and I informed them all of this and even send screenshots for proof, and they just reply that they can't help me at all 😢 how do I even email them 60 day after shipping if I don't even get any notification it was ever being shipped 😢