TaxSlayer ProReviews of taxslayerpro.com

Had to get a new EFIN due to negligence on the IRS part. Contacted my sales rep and she requested my ID and my information from the IRS. Sent that. The next day I was told by someone that I needed to go in the system to change the information because it wasnt matching and someone would contact me at the end of the day. Day three, haven't heard from anyone, now they are asking for a bill of sale from one business to another and my articles of organization. I even sent that. And still there has been on change. At this point I have told them if they dont fix the problem by close of business that I need my money for the software refunded to me immediately. I am calling Taxwise tomorrow to set up an account with them. This has been an awful experience and I would NEVER recommend Taxslayer to anyone. They shut their phones off. Don't return emails. I am gonna share this experience wherever I can.

As long as, Aubrey Gotchy my account manager, im not leaving this software. Besides the software being easy to use, Audrey makes it even better.

My name is Tarica Pittman and Aubrey Gotchy was my account manager for my first tax season and unfortunately the person who was supposed to be my account manager for my returning year is no longer with the company. I had several questions before deciding to renew and Aubrey was more than helpful and answered all my questions. Aubrey is truly amazing, her customer service is unmatched; she is patient, thorough and passionate about helping her customers.

The support Team has always help me out of my issues each and very time TAX SLAYER PRO IS ON THE MONEY THANKYOU FOR YOUR ASSISTANCE

Great service. The service was better this past year. Thanks

Not giving my usual 5 star because we had more than the usual problems this year with tech support Not able to answer and having to escalate to someone who could help.

You guys are doing grest!!!!I love ur software's

Tech support is great! always ready to help. I wish the program can offer more complex forms, is tedious to do things by hand because is not support by the program. I would also like to see more ways to personalize the letters to clients and be able to do quick quotes without having to save the information in the program.