TaxSlayer ProReviews of taxslayerpro.com

DO NOT PURCHASE THE ONLINE VERSION IF YOU ARE LOOKING FOR A FUNCTIONING PROGRAM. I have been using TaxSlayer for the past few years, initially attracted by the convenience of accessing the program from anywhere. As someone who travels frequently, being able to connect to WiFi and access returns seemed ideal. However, I have encountered several major issues that are hindering my tax business operations. 1) The inability to e-file AMENDED state returns is a significant problem. I was not aware of this limitation when I purchased the software, and it only became apparent when I had to e-file multiple amended returns. The solution provided was to redo all the work in the desktop version, which is extremely frustrating. 2) Even if individual state extensions are mandatory, you cannot e-file them using the online version. Paper filing or resorting to the desktop version is necessary, although this information was not disclosed during the software purchase. 3) The software lacks the capability to prepare or e-file CITY business tax returns. I encountered an instance with an Ohio City return where I had to prepare the return outside the software and paper file it. Despite TaxSlayer stating that the desktop version is fully functional, this was not the case. 4) The desktop version is not user-friendly. It is perplexing that I have to guess where to enter information, and the representatives are sometimes unfamiliar with the business screens, hindering their ability to assist. 5) Although updates are released, the aforementioned issues were never explicitly addressed or communicated. I have repeatedly requested to speak with the team working with the developers and expressed my interest in conducting a Zoom meeting during their end-of-year review of the software. Unfortunately, I have yet to meet with anyone, despite speaking with Tom Richards, who has been understanding of my issues and frustrations. With over 18 years of experience as an accountant, I have never encountered such problems with other software providers like Proseries, Gosystems, Drake, or Lacrete. Being told to simply paper file a return whenever an issue arises is dismissive. In an era where AI accomplishes incredible feats, it is disheartening to witness developers taking weeks or even months to fix problems. I am both disgusted and saddened by this situation. Now I must inform my clients, who were expecting their refunds, that the software does not support that process. I am concerned that the same NYC form filed for my clients last year may not have been properly submitted. This is a frustrating situation, TaxSlayer.

Software is easy to adapt to but the very best part is the customer service. Questions are answered quickly and help is always readily available!

Taxslayer has always been a great product. It gets better each year. And exceptional customer service.

Taxslayer has always been wonderful to me and my family.

The software and support are excellent ,

Overall it's great. The desktop business platform is not user friendly at all. IT also had a hard time helping to use the application.

I'm a registered tax preparer and an ERO. We are two preparers in this office nowadays. My colleague is a CPA and former IRS agent. We strive to turn out a complete, accurate, and honest return for the client. I've bought TaxSlayer Pro twenty six years. I've seen TaxSlayer grow. I've seen the software become more and more capable, easy to use, and comprehensive each year. It's alway been good software for a preparer or larger office. The 2022 package, as it is each year, is the best it ever was anew.

Great product and great customer service. Keep up the good work.