TaxSlayer ProReviews of taxslayerpro.com

Not sure where these reviews came from but taxslayer is slowly digressing every year for the past three years. The signature portal has constant issues. And I have to get an external signature system for my team. EVERY YEAR there’s an issue with the schedule C calculator and itemization to the point where I don’t use it anymore and it’s frustrating. I have not seen any true upgrades at all meanwhile other softwares listen to their consumers and actively make changes. Website is constantly crashing and tech issues mid tax season take several days to fix. Worst part there is no section for tax updates or tech issues being worked on so you have no idea there’s a tech issue until you just so happen to call tech support. They have integrating features that customer service has no idea to navigate to. TPG had a fast forward program integrated into slayer and their customer service three people whom o heard speaking in the background in total. Their team Had no idea how I could take advantage of this program and where to find it in their software. The client portal is underwhelming. As a cloud based software they should be way more progressive than they are. The fact that they still don’t have the option for tree form view is still boggling to me or the option to add actual 1099k forms to the software is crazy. My team and I Leaving this software this year we cannot take it anymore especially the lack of attention and care towards real interface improvements. They are so arrogant and dependent on client loyalty they don’t feel a need to change, never got a feedback request form or never got a view from them or a video posted of “new rollout features” like OLT and Crosslink. Time to go

Error rate was too high and getting errors fixed took to long and many not fixed. When you get a new computer and have to install old software it is a nightmare and they only help you on current and previous 3 years. Once you leave to another company they will not help you on issues with the software you did buy from them.

You still have not settled my numerous issues. It seems like it is very difficult to speak to someone that knows anything. I have asked for a $200 refund in email for your support people telling me to get an IT guy and I did not need one.

Very bad experience, I've been with Drake for 9 years and they offered me Taxslayer and I decided to change because I liked the fact that I could use it even without being in my office, but in the first days of the season they had problems with the system and I couldn't work and I had to cancel all my clients, Every time I have a question and I have to call technical support, they are worse off than me, because they don't know and they have me on a call of more than 30 minutes. In order to help me setup my signature pad, 2 people had to talk to me at the same time and it took them more than 1 hour to do it and they always told me that it was not the right pad, when a technical support person sent me a link to order them and they told me that I had chosen the wrong one, Finally it worked but they didn't know how, I had to activate it. Finally decide to spend more and return to drake.

DO NOT PURCHASE THE ONLINE VERSION IF YOU ARE LOOKING FOR A FUNCTIONING PROGRAM. I have been using TaxSlayer for the past few years, initially attracted by the convenience of accessing the program from anywhere. As someone who travels frequently, being able to connect to WiFi and access returns seemed ideal. However, I have encountered several major issues that are hindering my tax business operations. 1) The inability to e-file AMENDED state returns is a significant problem. I was not aware of this limitation when I purchased the software, and it only became apparent when I had to e-file multiple amended returns. The solution provided was to redo all the work in the desktop version, which is extremely frustrating. 2) Even if individual state extensions are mandatory, you cannot e-file them using the online version. Paper filing or resorting to the desktop version is necessary, although this information was not disclosed during the software purchase. 3) The software lacks the capability to prepare or e-file CITY business tax returns. I encountered an instance with an Ohio City return where I had to prepare the return outside the software and paper file it. Despite TaxSlayer stating that the desktop version is fully functional, this was not the case. 4) The desktop version is not user-friendly. It is perplexing that I have to guess where to enter information, and the representatives are sometimes unfamiliar with the business screens, hindering their ability to assist. 5) Although updates are released, the aforementioned issues were never explicitly addressed or communicated. I have repeatedly requested to speak with the team working with the developers and expressed my interest in conducting a Zoom meeting during their end-of-year review of the software. Unfortunately, I have yet to meet with anyone, despite speaking with Tom Richards, who has been understanding of my issues and frustrations. With over 18 years of experience as an accountant, I have never encountered such problems with other software providers like Proseries, Gosystems, Drake, or Lacrete. Being told to simply paper file a return whenever an issue arises is dismissive. In an era where AI accomplishes incredible feats, it is disheartening to witness developers taking weeks or even months to fix problems. I am both disgusted and saddened by this situation. Now I must inform my clients, who were expecting their refunds, that the software does not support that process. I am concerned that the same NYC form filed for my clients last year may not have been properly submitted. This is a frustrating situation, TaxSlayer.

Customer Service is declining. Virus in download system.

Customer Support sucks! I am giving a 1* to pull their attention. don't get me wrong. software may be good but other aspects but if customer support is not good, it overrides everything. EACH TIME I call with the easiest questions, the agents will keep you on the phone for long trying to contact someone at the backend to provide the response to your concern. That is called human resource wastage. why should you put some one to answer calls when they have no clue about the product? why not connect the client directly with the expert at the backend? its better to create a chat feature so customers can communicate. I am on hold while writing this review and its been 28 minutes and counting. my question was why am I not able to deduct preparer fee from state refund and why don't I see a bank product option for this client to get their state refund? software is defaulting to deduct fees from federal refund but client owes federal taxes and has a state refund. If you have been using this software, that is an easy one which all agents should know(looks like they are not even familiar with the product). Now I got the answer which is what I initially suspected = because client owes federal. did I really have to wait for 33 minutes to get this response? Please hire me and train and see how your product will improve. I have a powerful ability in critical analysis.

Had to get a new EFIN due to negligence on the IRS part. Contacted my sales rep and she requested my ID and my information from the IRS. Sent that. The next day I was told by someone that I needed to go in the system to change the information because it wasnt matching and someone would contact me at the end of the day. Day three, haven't heard from anyone, now they are asking for a bill of sale from one business to another and my articles of organization. I even sent that. And still there has been on change. At this point I have told them if they dont fix the problem by close of business that I need my money for the software refunded to me immediately. I am calling Taxwise tomorrow to set up an account with them. This has been an awful experience and I would NEVER recommend Taxslayer to anyone. They shut their phones off. Don't return emails. I am gonna share this experience wherever I can.