TaxSlayer ProReviews of taxslayerpro.com

I love taxslayer software. I am a member of CSTC or CSTC.com. I have been trying to convert members from lacerte and others tax software companies. Your price is great for mid size firms. Some use "complex returns" as not to change. I don't see complex returns. They just need more attention. Great 👍🏾 products.

This tax software is very easy to use and train subordinate tax preparers to use. The three year comparison is fantastic and critical when checking work. Our return rate is over 95 percent so the comparison is crucial. Our practice is in a multi-state area and my only complaint would be that some states seem to be programmed differently which can cause issues when preparing multiple states. Customer Service is very strong. I will continue to use and strongly recommend.

I have been using TaxSlayer Pro since 2012, won't use anything else. Software is very user friendly, accurate and the support team is very helpful, as well as my sales person. Thank you guys for a job well done!!!

Your programers need to label the tax year being used, without having to download an individual client to determine what program year you are using. Many times i will have multiple tax years downloaded but can't tell which one just looking at the initial screen. Tom Evans

customer service is exceptional, program is reliable and easy to use, format is consistent from year to year

Customer Service is declining. Virus in download system.

Aubrey is a wonderful person, she was very patient with me and help with anything i needed. Also tech support is very helpful, every time i call they always solve my problem and always willing to help with any questions i have.

Customer Support sucks! I am giving a 1* to pull their attention. don't get me wrong. software may be good but other aspects but if customer support is not good, it overrides everything. EACH TIME I call with the easiest questions, the agents will keep you on the phone for long trying to contact someone at the backend to provide the response to your concern. That is called human resource wastage. why should you put some one to answer calls when they have no clue about the product? why not connect the client directly with the expert at the backend? its better to create a chat feature so customers can communicate. I am on hold while writing this review and its been 28 minutes and counting. my question was why am I not able to deduct preparer fee from state refund and why don't I see a bank product option for this client to get their state refund? software is defaulting to deduct fees from federal refund but client owes federal taxes and has a state refund. If you have been using this software, that is an easy one which all agents should know(looks like they are not even familiar with the product). Now I got the answer which is what I initially suspected = because client owes federal. did I really have to wait for 33 minutes to get this response? Please hire me and train and see how your product will improve. I have a powerful ability in critical analysis.