James
Your company completely misunderstood my post. Your customer service rep (Tiffany) received commendation for how she handled me (a disgusted, disillusioned, frustrated and angry customer).
Tiffany-as I told her-actually salvaged the image and reputation of your company. While I was, and remain, very disappointed at the outcome of the service I expected and displeased with how the assigned 'expert' handled my case, Tiffany was patient, comforting, apologetic, empathetic, personable and professional. Her ability to properly manage people in highly stressful and deeply disappointing situations is exceptional. I remain so thankful she answered the phone today when I was 'at the end of my rope' with your representative.
Response from Tax Defense NetworkNov 16, 2022
We are saddened to hear of the difficulties you've experienced during your time with us but are happy to hear that our representative turned things around for you. Thank you for taking a moment to provide this honest review and allowing us to provide better client experiences based on your feedback, James.




