TaxBitReviews of taxbit.com

Request: 102053 Naomi was excellent!! It was a complete contrast to her predecessor. Naomi was able to help troubleshoot and provided me with enough information for me to figure out why I was misunderstanding "transfer" "transfer in" and "transfer out" to reconcile my Missing Cost Basis. It was a process but she was patient and customer service oriented

UPDATE: 3/16/2023 - TaxBit just "responded" to this review asking for a ticket #. They must have not actually read the review because i already included the ticket #s!!! Also there is no way to reach them other than their dumb chatbot. The person who replied left no number to call or email to send a direct message to. Total incompetence. ---- If I could give them a zero I would. I paid in 2022 the premium for my 2022. This means that I am paying Taxbit to handle any issues that arise with the account as accounting is not my field of expertise. Two transactions have been flagged with the "Missing Cost Basis". I took EVERY STEP possible as a layman to rectify the issue but still no resolve. It it now just a month away from when my taxes are due and TaxBit STILL HAS NOT addressed this issue and resolved the two flagged transactions. I have submitted three tickets now (with the latest being ticket # 102820, and original ticket # being 96412) and: - No Follow-Up. - No Live Support. - No Number to Call. Verbatim what I wrote recently in the ChatBot: "t has been SEVERAL MONTHS since I got into contact, and you all said you were going to address/fix the flagged "missing cost basis" transactions. Can you PLEASE fix this ASAP and provide the updated tax form to include those two transactions. I need to file my taxes and can't without the form and those two included transactions. I still have 2 other open tickets which I never heard back from you. "

The help was individualized and informed. I felt the care given to me was effective and the service representative was kind and thoughtful in responding. Thank you!

I needed assistance downloading my transactions from Block Fi. Taxbit helped me with this process. I was please the 1099-B was generated automatically for me. This saved me hours of work:-) It is worth every penny.

Not recommended. Do not use if you’re a Coinbase Advanced user. Their system does not detect buys/sells through Coinbase Advanced.

I have had TaxBit for over 3 years and paid for premium services. They have now changed their format and offer minimal to no services. Many of the file formats are no longer supported. I was hoping I could find one crypto tax service I could count on to simplify my taxes. I was wrong thinking TaxBit was the one. They are now losing a customer that would have stayed with them had they performed. Do what you want but I am finding a new Tax service as this one is a bust. If TaxBit truly wanted to work with me they would have provided a refund for services Not provided. I have been burned once and that’s enough.

Customer service was fantastic! They were on top of everything. They kept in contact with me throughout the whole process and we're very knowledgeable of the problem and fixed it in no time. Thank you, best customer service I have experienced!

Very expedient response from customer service. For a service I have not yet paid for yet (they have different plans), most companies are going to prioritize their customers that pay the most. Not TaxBit, they respond to anyone and everyone in legit 24-48 hours. Don’t even think that’s business hours, they respond so quick and they actually do what is needed to resolve the issue you have. I am so glad I found this company for crypto tax software