Vikram K.
2/5 mainly because their AI bot is…
2/5 mainly because their AI bot is often useless; perhaps the lesson is to learn a new form during normal business hours, when customer support is available. Even then, CS responds not in real time, but with an answer to a question within 15 minutes by email. Weekend response is much slower and less in depth. Their advertised prices seem to be for bulk type of numbers. Their payment system is weird also. I could not pay directly, but had to first preload their wallet and then repeat all the steps again to make the final payment. It was glitchy all weekend. Also, they need to have a FAQ question section. Their AI bot is probably new; it even admitted it made a mistake a few times. If they can actually have it “see” what is on the screen, it would be 500 percent more useful.
Response from Zenwork Tax1099Jan 26, 2026
Thank you for sharing your detailed feedback. We’re sorry to hear about the difficulties you experienced, especially over the weekend. This is not the experience we want for our customers. We understand your concerns around the AI bot, response times, and the payment flow, and we appreciate you pointing out where things felt confusing or glitchy. Your suggestions, including adding a stronger FAQ section and improving the support experience, are valuable and will be shared with our team for improvement.