Zenwork Tax1099Reviews of tax1099.com

I really like using Tax1099 but am a little leery now as the last 3 clients W-2s that I filed did NOT get to the IRS. I paid for Tax1099 to file them but ended up having to fax those to the Social Security Office myself. Last month a client called and told me their employee was told by the IRS that they would not send his refund as their W-2 had not been received. So I contacted the Social Security office and they looked up the EIN for that client and they said no W-2s were showing for that client. I checked the 2 clients following that one and they too had not been received by the Social Security Admin. I had received acknowledgement of all my other clients from Tax1099 - but those 3 I had not. I thought it was just taking time to get them. Unfortunately I paid for a service for 3 clients that I did not get.

Overall very easy to do on my end. However, the format of the emails my contractors receive is not formatted well, and they have to create an account to get it. I wish it was just attached with a passcode of their zip code or something.

First time user. Love the process, but very frustrated trying to understand why I have to deal with filing state reconciliation returns, when there were no state taxes withheld on the 1099-NEC or 1099-MISC

My submission has finally been accepted. It has been over 4 weeks since my W-2 form were “submitted” they have not been “accepted” by IRS. I should have chosen a different e-file program. The support chat only says we have submitted, not up to us. If you check Reddit, there are so many people asking the same question.

Electronic filing process is efficient and they let me know by email about the status of my filing situation. However, their AI generated customer service sucks! They will not provide a customer service phone number to interact with an actual person. I ran into this problem when I had to clarify the status of 5 of our employees whose filing was titled "Processing" AI generated Scarlett would give me only stock answers and never bothered to actually answer my question. Overall, I still recommend this company for electronic filing. But they really need to ramp up their customer service options.

I've used it for several years and was very satisfied but I filed one 1099NEC 6 weeks ago. It is still "in processing". Support isn't helpful. They say "be patient" and my 1099NEC is "in processing". Yes I know that. For 6 weeks. Will it ever get out of processing? I do not want to submit anything else for fear it will stay "in processing" forever.

Only provide cusotmer support by email. No phone or chat support. Often to understand an issue there needs to be conversation and/or screen share. Basically there is no support for their product. If you are computer savory should be okay. We love the service and the conveience especially like the mailing service they provide. The site is user friendly and efficient and we plan to keep using it. If you need techincal support might as well call you Mother probably would be better.

Much too complicated to transfer data from QuickBooks to Tax1099 program. I had to have a QuickBooks specialist share my screen and walk me through the process. It took her 30 minutes to transfer the data after stopping and starting over several times. When it takes a specialist 30 minutes to move the data, there has to be a better method.