tastytradeReviews of tastytrade.com

Helped me get into my account as i do not have authenticator and helped guide me with my transfers

I had time sensitive issues in my IRA account. Using CHAT, I got a very quick access to a human (Stephen) and he was able to quickly guide me on how to correct my account issue. He provided information in an understandable manner and the issue was completely resolved in minutes. Especially impressive at this holiday season nearing the end of the year.

Marc E. is an absolute GOAT. He helped me with a technical issue, and did so with top tier customer service. The support alone is a reason to join tastytrade

The customer Support is really nice, also it gives the lowest fees for US options contract from Switzerland. Better than IBKR sometimes, though they lack a custom dashboard creation. Wish they upgrade to a fully custom dashboard enabled trading platform soon.

Tastytrade does not execute your trades. I opened the account a couple of months ago. Today started trading options. Try to close only one small contract. It took 5 minutes. Tiny trade. Only $20 contract. Excellent OI, Vol, and spread. Then tried to open a very good trade. 100 contracts LP. OI 12K, Vol 150K, bid/ask spread only 1 to 2 cents. Wait for 8 minutes and did not execute. lost an opportunity to profit 50%. Start going way back then, I need to cancel it. Contact Customer Care, and they said nobody wants to fulfill my LP. He tried to show me that it was my fault. Asked for Vol, Spread, trying to suggest I didn't do my homework. With that liquidity? Anyway, on IBKR, my main platform, this never happened. Tasty charges less fees, but if trades cannot be opened or closed there, how can a trader make money with them? Very disappointed with the platform and how customer care agent handle my complaint.

Dont have much experience with other brokers with options, but this one never let me down. Support is great, always present, and if i dont count those extreme situations like shortly skewed data in market free fall, i cant say anything bad. Thanks for your service. Maybe you could add premarket trading for some assets in the future - that would be great. That was only reason why i was thinking to go for IBKR, but it is not as user friendly as your platform.

I never write reviews but I had such a bad experience I made an account for this. I have been using the company for 5 years and have always had a great experience until last week. The customer service rep Jo was cold and apathetic, did not address the issue or offer any solutions, and stopped replying before anything was done to resolve it. Seems like they’ve gone down hill and no longer care as much about their customers as they used to.

Best and most flexible trading platform! Especially for option traders, everything on the planet and then some, is there. Great executions, FRIENDLY STAFF every time I called them! I also love how the trading solution is all under one happy URL (website link) - from trading live to watching their awesome TV to managing the account(s), deposits, withdrawals, tax docs and all the rest. Tasty staff - if you can see this review, the only comment I have for you is that I think you should make your theme more vibrant (looks too dimmed to me at the moment). Add some contrast and some love and you are golden! (Tradestation has it right but I like you better overall!)