Tony L.
No updates sent to customers on status of critical parts
I ordered a lower control arm for my car on 2/21/2023. I reached out on 3/1/2023 and was told it was on the way and would be there in 3-4 business days. I had tires put on my car anticipating the part would be there based on what they told me. I wanted to coordinate this due to needing an alignment for both the tires and the LCA and did not want to do it twice. I reached out to them today(3/14/2023), NINE business days later, and was told that "The part needs to be reordered. None in warehouse." I NEVER received any email or phone call stating this. This is absolutely unacceptable and it actually pains me to write this review as I previously worked for Tasca and took pride in it being a very customer service oriented company. Actually ended up finding the part on Amazon, for almost $50 less, shipped, with a 3 day delivery. Never buying parts from them again and will not recommend.