Tasca PartsReviews of tascaparts.com

What a BAD over all experience especially service.i have place the order on the 12nov but not even an email reply and i did wait patiently. On the 19th they cancel my order without letting or telling me that the order is cancel. I only knew when the credit card make the refund. What a waste of time. i did wrote to them (Amy) all she say is that they have reply me the mail. What a lier you are.

Used VIN verification system for a seat release handle. Customer service contacted me a week later that I needed to change the part number to match the VIN I provided. Took another week and a half to actually confirm color and finally ship. Wrong part and couldn't be used. Extremely difficult getting customer service. Attempted to contact multiple times before emailed response that allowed for return. Even then I am told I need to pay for return shipping. Policy indicates if mistake is on Tasca side (VIN verification?), they would pay for shipping. Can't get any answer for why I'm having to pay for shipping. I'm done with this organization.

Scam artist! No communication! Call their 1st number changed to new number,they don’t answer they direct you to online chat. All inquiries and requests or questions ignored with no response. After suspension of they’re not on the up and up read the cancellation policy . They charge 25% on cancellation.they say if any part of your order is a special order the fee will be charged. On a simple tail light order they send confirmation of order saying some parts of my order has to be special ordered (it’s one assembly) nothing special.after a confirmation email of the order no response to inquiries. After reading majority negative reviews same story. I think the main income of this place is collecting cancellation fees from unsuspecting frustrated not customers,but victims

Expect most of your order to be out of stock or "require a special order," then you will get radio silence for weeks since they have no customer service at all. Finally, when you attempt to cancel, they will not respond and still ship you something weeks late so they can deny a credit card dispute. Total scam.

I ordered parts on 9/27 from their website (that gave the impression was all in stock), and Tasca took my money immediately. After a week of no tracking, I first reached out. Well, they dont take phone calls. Their online chat help is just an email bot. Their facebook support is just a bot. I called tasca dealerships trying to get answers, no help. They finally responded after I tried 7 different way to get a response, and they finally responded on 10/7 that there were 3 parts on backorder and they were waiting for them to come in. Once they do make it in, they would ship 48-72 hours. Well, ok.. whaddya gonna do, you know? But on 10/11, I asked if they had perhaps an ETA on those parts. I had to follow up again on 10/17, to which they responded that the missing parts showed up on 10/7, and please allow 48-72 hours to get the parts shipped. My math shows that if the parts showed up 10/7, they should have shipped out 11th or 12th. But, whatever.. Today, 10/26, I have reached out 4 more times trying to find out where my shipment is, and have had no response. Will never, ever do business with these people again. I recommend staying far away from them, their customer service is horrible and i'm sure my shipment of 2,000 dollars in body parts will be all messed up

Ordered parts on 25th September 2022, website shows parts are in stock. My credit card was charged then a few days later i was told some parts require special order. I'm like fine, I'm not in a hurry. Its been a month now, still no update and no ETA on when the part will be shipped out. If you don't have the parts, just refund me! Update 1: Parts were finally sent out, I'll see if everything checks out and update again. Better late than never. Final update: Parts arrived safely after one month plus. It’s fine with me as some items were back ordered.

I've ordered parts for my transmission and in an e-mail Tasca stated it would take approx. 3-5 days for my parts to arrive at their warehouse. After 15 days I asked them if they know when the parts will arrive - no answer. A few days later I asked them what the current status of my order is - no answer. Another week or so later I finally got an e-mail that the parts have shipped, but to this day I have not gotten a response from Tasca, not even an apology for not responding. tl;dr no response from their customer service, I'll consider buying somewhere else next time

Order had not shipped 7 days after I placed the order. I used their online portal to send a message asking them to cancel the order. After no response 24 hours later, I contacted them again via the portal, and also emailed them. As before, no response. Three days later, I received a shipment notification. I emailed them again telling them to recall the package and issue a refund. The following week, I received the package, and emailed them once more to tell them I would be disputing the charge and requesting a chargeback through my credit card company. Again, no response. I have now started the dispute process with my credit card company.