Tasca PartsReviews of tascaparts.com

This is THE worst experience I have ever had purchasing online. I Received my order finally after 3 weeks of non response to email inquiries and the item is broken (See images). I have sent 4 emails with images, order number, dates, etc... without a response I also filled out their “Contact Us” form on tascaparts.com twice. I would think you would package the product better than just some saran wrap and a few bubble packs. See image. I needed this item 3 weeks ago and now I am STILL without a tail light. I paid $385.91 for this, I did not expect a broken product. You state “Contact us immediately via our live chat feature if you've received an item that has been damaged during shipping”. but you have NO LIVE CHAT I email continuously without responses...an HONEST company would list a phone number for support! Please respond ASAP as to how to get a NEW, NON Broken tail light. Order #1649898 Sincerely, Bill H. CEO - ACS Group Update - I issued a chargeback with my bank and I finally get an email from these clowns obviously stalling more. I am surprised Bob Tasca allows his name associated with this train-wreck of a company 1st email -- "Good afternoon Bill, are you able to send us photos of what you received? -Jeff J. 2nd email - Good afternoon, I am so sorry for the amount of time it has taken to get back to you, I am unable to see your previous emails unfortuantely however I see see the very last one you sent with your photos. I also wanted to see if you are able to give me your order number as this email does not bring anything up. -jeff J.

This is the worst company I have ever dealt with in my life. DO NOT USE THEM!! I ordered a product on July 21st, and after 5-6 emails, I have to get a response. This company WILL not return your emails and or ship your product. When I try to track my product on their website, it say it doesn't exist. Product #1650583 Bret

The worst can happen with you is Tasca Parts!!

I received the email listed below on July 14th stating that my order could not be filled and that my refund would be issued within 24 hours. Fast forward to August 5th and a couple of unanswered emails. Still no refund, still no response. I was waiting for the refund to purchase the part from someone else. Not sure it is ever coming. Guess I will have to dispute charge with Visa. Email Received: July 14, 2021 Dear Erick: Thank you for placing your order with Tasca Parts! While reviewing your order (Order 1646699) for processing I've discovered an issue. Part #BB5Z-7855100-AA is currently on national backorder with the automotive manufacturer and has no estimated date of resupply. We do not currently have this item in stock at our warehouse and are unable to acquire it at this time. Unfortunately, despite our best efforts, sometimes the demand for certain parts and accessories exceeds manufacturers’ current supplies. I apologize for the inconvenience. To prevent any further inconvenience, I have canceled your order and will be issuing your refund within the next 24 hours. Hopefully, we can better serve your OEM parts needs in the future! Thank you for your business! Kind Regards, Ramya Shanmugam

***Update*** I did receive my part, although late and with little to no communication from tasca. So I'll raise it from 1-2 stars. I'm currently in the process of a return. We'll see how that goes. If it goes well, I'll raise them from 2 stars to 3 or 4.***End of update*** I wish I had read these reviews prior to placing my order. I ordered a part for my van, originally expecting to receive it by July 29th. That apparently changed to a "special order" and I have not received any further communication. I have emailed and received no response for 5 days, where most places respond within 24-48 hours, at most. No phone number available for customer service. I'm sitting here trying to feed 7 kids and paying $800 for a part needed on my vehicle, that I can't even get an answer about where it's at, how long it will be, or can I get my money back and go somewhere else. The dealership was slightly more expensive, but could've had it to me over a week ago. This sucks! Then I go to search my order online and it tells me that it doesn't exist. Order #1651432 for Cory D.

The worst company to go through i had emailed them multiple times never got a response until today 3 weeks later I was Guaranteed that I would Receive my part on a certain day and time it never arrived I never received a tracking number for it I would not recommend going through them at all

I ordered 1 small ford part that was not on backorder. Took 16 days to get tracking number email. Still haven't received part. Local ford dealer told me 2 days at most. Will not make this mistake again. I'M Tired of the COVID/STAFFING/SHIPPING EXCUSE'S. Stop taking new orders until you can catch up with your past orders. Steve in NH

I wish I had read these reviews before ordering. You can not get a response from this company at all! They sent the wrong part and I tried for a month to contact then to return for the correct part. No luck at all. I returned the part with a note to refund the card I used and they still have not. It has been almost a month since it was returned. Now I’m out almost $150! I hope someone from Tasca will see this and do the right thing and issue my refund! Updated with order number: 1611969