Target OpticalReviews of targetoptical.com

I stopped by my local Target on Bruce b downs the other day. I wanted to know if anyone could help me with loosening my glasses. A lady by the name of Shirley went above and beyond to help me get a custom fit on my frames. She was lovely and now my glasses fit perfectly. Thank you sooo very much Shirley for making my glasses comfortable.

Great experience! I was very skeptical about ordering glasses online and had read a few bad reviews, but they were all wrong. Target optical has amazing pricing and discounts with my insurance. Huge selection of designer frames, multiple options on lenses. I got progressive with Transitions XTRActive they came out great, love my new glasses. Customer Service was great! I received my glasses within the same time frame as if I'd gone to the store. I will definitely return when it's time for a new pair!

Customer service gets an A+. I received a new prescription, sent it in and my beautiful new glasses came- problems was the right eye was too strong. I contacted CS- no proscan us the correct prescription and we will remake. Just send the incorrect pair back with label provided. New glasses came- perfect!! My only suggestion- provide online virtual “try on” and PD options like other online glasses stores have. That is not provided on a prescription so it can be hard to figure out.

Went in there my glasses were sliding off my face , Chris Donohue was working there and even though I did'nt get the glasses there he offered to alter them to make them fit ... I was so happy and he did and they fit great !! What a WONDERFUL experience I will be getting my next pair of glasses there for sure ! THANK YOU CHRIS

Target Optical was so affordable and there were a lot of stylish frames to chose from! The glasses were shipped quickly!

I placed an order for glasses, but decided to order from somewhere else that had other styles and requested cancellation of my Target order the same day I placed it. I received and incident number and voucher for my return and told I would receive an email confirmation of my cancellation. Instead, a couple days later a received an email saying my order was in progress. I requested cancellation again and told that my order was being cancelled and that management was now involved, just running behind on cancellations. A week later, I received an email saying my order was en route to the store for pickup. I spoke with a specialist for a third time who told me they didn't see any cancellations in the system for my order. After I provided them with my incident number, they said that the cancellation request was received but was submitted too late (even though I cancelled just hours after my order was placed). I was told I would still need to pick up my order but could return it for a refund, BUT that the store I was picking up at could not accept my return and instead I'd have to pick it up, take it to UPS for return, and wait 30 days for the refund to hit my account.

I lost my last years benefits because of target optical. They said my order was in process and then they told me they were back ordered and asked if I wanted to cancel and I replied no and then I was told that they were sent to the lab and would be sent next week and then it was cancelled after over a month of waiting. I lost my benefit for the year and was offered a 10.00 coupon and then was blocked by them. 😔

I ordered a pair of AX glasses on December 27, 2024. My prescription was valid until December 28, 2024. The lenses were supposed to have blue light protection. I received the glasses in the first week of January. It was immediately obvious that the blue light protection was missing. I took them to an optician for a check-up, who confirmed the absence of the treatment. I sent everything back. After a week, they demanded the prescription. Why? The prescription was correct; the only issue was the missing treatment. I sent it anyway, and they told me it had expired. I tried explaining that while the prescription was now expired, it was valid when I placed the order, and the problem was on their end for not sending the glasses as requested. They continued insisting that the prescription had expired. After four attempts and clearly stating that I would not pay for another prescription due to their mistake, they finally processed a new order. Now, three weeks later, on January 31, I receive the new glasses. I open the box only to find the glasses out of their protective case. Once again, there was no blue light protection. Plus, I noticed marks on the box that were clearly present in the original order. So what’s the bottom line? They sent me the same old glasses back. Did you really think I wouldn't notice? Shame on you. Like everyone else, I work hard for my money. I’m not here to give it away to you.