TaobaoReviews of taobao.com

This siad froad

Don’t use it. It is rubbish. My first time to use it and they don’t tell you the whole shipping fee. The overseas shipping fee can be more expensive than the item you bought. The delivery service is another party called 4px which is even more rubbish. They don’t know how to push the door bell and just say you can’t be contacted. If you want to save some money and buy from taobao, there are a lot to be suffered throughout the process.

Worst platform. Terrible logistics system, robotic attitude and ineffective customer support. Never buying from Taobao EVER.

Stop supporting the Chinese Communist Regime abd do your shopping in your own country! The good: decent choice of cheapy stuff. Shipping rates are good (often free). The bad: customer feedback should be taken as fake - it's not eBay. Unless you use official stores (redirects from official websites), buying something is a bit of a shot in the dark. Don't buy designer anything.

Worst Selling Platform. poor complicated inaccurate logistics tracking, No replies to numerous emails & online inquiries, After investigating I found the courier sent my parcel to wrong address. No refund no re delivery no credit not even a reply. Google "Taobao review" top results are Missing Parcels, this is obviously a common issue with no way to recover your goods or funds, Taobao dont care, alipay dont care. Avoid Avoid Avoid

我跟本沒收到貨。錢到現在沒退還給我。。7月27日在email 說要退到我的金融卡。。到現在還沒收到。客服囉唆沒守信用。自從我5月刷卡買東西，貨都沒運到台灣。我好幾次問， 他們拖3個月，最近說系統關了。不想把錢退還給我了。Beware, their customer service is full of BS when it comes to refunding money for goods not received. They steal money from clients by not sending any goods, they delay things by bullshitting not refunding.

Honestly, I was kinda expecting something bad (which mostly comes with a cheaper price. I have doubts on both the user-friendness of the website and the quality of the goods. What is truly astonishing is that when I want to discuss the content with the sellers, the online chatting system is not available on Mac's safari. I have to revert to the Taobao mobile app for enquires, which in my view is truly pathetic. I brought three tables, and one of which is an expensive electric lift office desk. Common ground - while some sellers are good, some just bad. Its a matter of luck. For the good one (the electric lift office desk), with a customer service can be seen as basically impeccable, its good, unfortunately, fall a bit short of expectation. Designs were good - it appears to be a direct copy from a German company. A close observation on the instruction of installation booklet revealed its true nature - part of its instructions were written in English with some German alphabetic, the font of which had not been changed and seemed to be an effortless copy from its authentic counterpart. Devils are always in the details. Some components just lacked of conformity to what is stated in the instruction booklet. A supposedly half-day installation ended up in a 3 whole days construction work by a layperson (yes I am - but I studied hard on that booklet). That table just didnt lift after all the installation works at first - and the seller kindly informed me of the high likelihood that I was wrong to have put what supposed to be in the left to the right legs. Then I had to re-do the whole process. Yet, it later transpired that I was right at the beginning. The cause of problem was found on the disfunction of engine. Time wasted, though I was happy that they had speedily replaced me with a functional motor(that engine). The bad one - not only failed to respond to your order and enquiries, also paid little attention to your needs. The whole course of ordering had taken 3 weeks (yes, I still sticked with them, silly me). Repeatedly asking redundant questions that could have easily been found had the seller looked at the conversations or paid more attention at the time of the chat - i.e. document what the client's need and attach it to a particular order. Seemingly didnt border. as far as the tables are concerned, Well I hope its not as bad as the customer service. For a native chinese so many struggle already - I doubt the readiness of this platform, for somebody, perhaps if they means business, esp international business, cross-border sale and purchase...etc, well - your call. With all that being said - your choice after all. The price (with deduction of the respect for intellectual property) is competitive and appealing.

If possible, I would like to give no star for this shop. Is a SUCK platform, I ordered a few books and they never come to me for 5 months. And the customer service (中通) is another freaking bad response, which will only repeating the same answer without actually solving my problem (I have been asking for my package for 3-4 months, never solved). If you (Taobao) cannot handle oversea delivery, just quit, wasting my time!