TaobaoReviews of taobao.com

Here's how it works in Taobao for international buyers.. You pay for the merchandise first, and later the shipping fee. I've paid for my jacket and waited a month, but it was stuck in a warehouse somewhere in China for whatever reason and because of this there was no option to pay for shipping fee. Taobao later falsely claimed that I signed my merchandise already when it is clearly still in China!! I want refund but was refused with the reason being that I signed the delivery package already.. What a load of rubbish!! They are a bunch of scammer. BE WARNED.

Not really suitable for international buyers! Many good products and trusted shops, and the Chinese language can be translated, but the biggest issue would be the cost of shipping. Not cheap at all! Taobao anyhow was created by Alibaba to target buyers from that region. Aliexpress on the hand is for international shoppers. Thank you

A website only in Chinese. Once subscribed, i get a message my account is frozen. Really ? These Chinese think I have nothing better to do than just waste my time ?

I registered the taobao in 2008, and I used to spend over 2,000 CNY(exclude 3% service fee) every month in tabao . With more than 10 years experience, I can feel the user experience has significant drop in recent few years. 1. The number of good stores has decreased in these few years. They cannot competed with the scam stores. 2. Recommend system is bad, a lot of advertisments inside but they never differential them. 3. Overseas shipment system is terrible. By air and shipping are only differential by some random code, if seller didn't specify it clearly in the delivery, they will automatically put it through shipping. It will be more expensive and much much slower. And you can't change it, even though you choose by air through the system. 4. your personal information will be sold to some scammers. I receive scam msg everytime after I start the shipment. 5. NO reporting system. I witnessed the time they remove the report feature in taobao APP. And now I even cannot find email address to report my issue. So this is the strategy, remove the problems from the people who raise it. In conclusion, I don't recommend any New Customer to use this platform. DON'T TRY, YOU WILL REGRET!

The only contact seems machine xiao mi which can’t understand much . Taobao is protecting their platform seller rather than buyer , buyer must have the knowledge to retrieve where is our items , if the items missing , buyer is the one to contact transport company , this is ridiculous, we are not train to do this job , and I don’t think we are the one to do it , I paid without receiving my items , not trustable. And if your mandarin not good enough , pls forget about them .

I buy a lot with taobao, and i am very satisfied with it's products, fine and on time.

Don't use, scam selling platform. They lost my goods, said would refund all cost, but never happened, and secretly deleted my order under my account.

EVERYTHING AND I MEAN IT , its written in chinese! price, description, titles, pictures , watermarks , EVERYTHING. Very hard to navigate not intuitive at all! Kind of a bad BAD BAD version of aliexpress and ebay mixed together. Prices are kind of highs too but you can find some cheap cover for phones and fake supreme and designer brands all over! I wouldnt suggest it unless you understand chinese but if you do then you're prob chiense so you better off shopping in china it self where you're able to try the product test the materials etc ( i know this sounds kind of racist but it is what it is. ) Keep checking my reviews at my trust pilot profile! ONLY honest and REAL reviews!