This company seemed okay initially during the purchasing process, but when the item I received was DOA and I had to return it and then when I got the replacement (could have been same one) and it was DOA I said OH NO.
Since then I haven’t been able to get anyone to return any of my calls or email. I’ve filed a complaint with the BBB and we’ll see what happens. If you’re considering making a purchase I’d recommend staying away from this company.
Response from TamayaTechSep 12, 2014
I am sorry you are having problems , but this 2nd unit we sent you was tested twice before we sent it to you so we could avoid this type of issue. Something must be going wrong on your end , you got this 2nd power supply on Thur 7/31/2014 1:11 pm and you are telling me a month later that you have another issue again and that its DOA, again it was tested before it shipped out to you , since it has been so long since you got it , the best I can do is have you ship it back to us and we can confirm that you did not blow the power supply or if it is defective by your cause and if not then we can send you another replacement only. We do our best to help all our customers the best we can.
MI
Michael
Super helpful, very friendly and surprisingly knowledgeable in a lot of areas.
I was looking for some video cards and surveillance equipment that I couldn't find for the life of me.. After talking to Frank, he actually found a cross for my card that would work for my application and had it in stock. He asked me my plans for them and I told him what I was working on and that I had to find some good cameras. He recommended a few of them and sent me some info about them. After researching the cameras... I bought set and they work great! Thanks Frank for all your help! You made this super easy for me.
LI
lizzy
cannot contact
I haven't bought anything yet because Ive been trying to get a hold of them for over a week with no responses to emails or phone messages left. Every time I call i receive a recording telling me all representatives are busy please leave a message and one will get back to you as soon as possible. They haven't yet. it shouldn't take that long to get a response. All i want is a simple answer.
Response from TamayaTechSep 12, 2014
At this time this customer was trying to contact us, we were moving and am very sorry our systems were down for a week in a half. We do try to do our best to help all our customers.
EC
Echo
Legit service - yet, uninformative.
I placed an order on a computer case that's no longer being manufactured by the original manufacturers on a Sunday hoping it would come before the week was over.
Shortly after my order, an automated confirmation email was sent.
An entire week went by; nothing. I decided to call them that Monday.
The employee on the phone informed me that they had in fact sent me an email the day after I placed my order, however after checking thoroughly, I could not find the email anywhere.
He also said that they didn't even have the case in stock, and it would take two weeks to get it in.
So I decided to wait. Two days went by and I decided to call them again just to check up on things.
The employee on the phone then re-informed me that it would take up to two months to get the case in stock. I could wait two weeks, but two months would be too much considering I'd be out of state by then working on a project.
So, shortly after I sent in a cancellation email.
Its been a week since I've sent the cancellation email in.. still haven't got a reply from them, I'll probably have to end-up calling them and cancelling..
I'm not going to blame them for this, being a programmer myself who's developed his fair share of websites, I know that emailing systems can be tricky.
In short:
They aren't scammers, the website is in fact legit. But:
Don't trust the website, just because they have a product shown doesn't mean it's actually in stock. This isn't their fault though, managing a huge inventory isn't easy, I know.
I highly recommend calling them before placing your order and checking on the status of a item's availability.
Response from TamayaTechFeb 24, 2014
I am sorry , but we did send an email to this customer letting him know that we were out of stock and that we have not charged his credit card and could put them on back order and let him know when we get more or just cancel all together which is what this customer asked us to do so his order was canceled and the customers personal information has been removed from our database. I must say that no company on the internet has a 100% inventory accuracy, NOT even your local BestBuy , but we dont charge our customer till we confirm stock first and process an order UNLIKE most all internet companies and we also get back to the customer right away to let them know whats going on so they can decide what they want to do, UNLIKE most companies. So you see, we do our best to help all our customer the best we can, but if you do have a problem and seem to not get a reply via email , PLEASE call us 210-568-9105 and speak to a rep so that we can help you, BEFORE you give us a review, especially if it not a good one, because we take pride in helping our customers.
MG
Mayda G.
I have bought from Tamayatech a few times.
Tamayatech haste hard to find products and have bought a few times from them, they have supplied my company with networking products for years and because they have gov. Cage number , it allows us to purchase a lot of products from them because it makes it easier to do so. And I must also say when they don't have what I need, they try real hard to find it for me which I think is great customer service.
Response from TamayaTechJun 29, 2012
Thank you very much for being a long term customer and we hope to keep helping you with all you IT Hardware needs and we always work very hard to take care of Government and State agencies.
TamyaTech Customer Service
CI
Cindy
I bought a motherboard and got what I bought
I bought a motherboard and got what I bought, which is hard to say for many companies now days, i would for sure buy from TamayaTech again in the near future.
Thank you TamayaTech
Response from TamayaTechJun 29, 2012
Thank you very much for being a great customer and it was nice talking with you the other day and please let us know if we can help you with anything else in the future.
TamayaTech Customer Service
210-568-9105
LI
Liz
Does not inform customers of out of stock items
Ordered a peripheral through TamayaTech, waited two days for shipping confirmation. Emailed the company to have them admit they were out of stock of the item but "would be receiving new demo units" soon. The company that make the item went out of business a year ago, so unless Tamaya has a time-bending wormhole...
Response from TamayaTechJun 28, 2012
I am sorry for any inconvenience but we do try very hard to take care of our customers and is why we checked for the customer if any were available in distribution rather than just saying sorry we can't help you right now. We do get these in from overseas distributors and can supply them sometimes. We have over 2 million products on our site which makes it very hard to keep it updated with availability, but we do try very hard update as much as possible. But if you have a problem , please call in and talk to a rep and I am sure we will do our best to help you. Thank you
FR
francisco
Great on the phone and got what I bought fast
Great on the phone and I got my printer part when the said I would, thaks for everything......
Response from TamayaTechJun 28, 2012
Thank you very muc for being a great customer and we hope to help you again with your hardware needs.
Have a great day