Echo
Legit service - yet, uninformative.
I placed an order on a computer case that's no longer being manufactured by the original manufacturers on a Sunday hoping it would come before the week was over. Shortly after my order, an automated confirmation email was sent. An entire week went by; nothing. I decided to call them that Monday. The employee on the phone informed me that they had in fact sent me an email the day after I placed my order, however after checking thoroughly, I could not find the email anywhere. He also said that they didn't even have the case in stock, and it would take two weeks to get it in. So I decided to wait. Two days went by and I decided to call them again just to check up on things. The employee on the phone then re-informed me that it would take up to two months to get the case in stock. I could wait two weeks, but two months would be too much considering I'd be out of state by then working on a project. So, shortly after I sent in a cancellation email. Its been a week since I've sent the cancellation email in.. still haven't got a reply from them, I'll probably have to end-up calling them and cancelling.. I'm not going to blame them for this, being a programmer myself who's developed his fair share of websites, I know that emailing systems can be tricky. In short: They aren't scammers, the website is in fact legit. But: Don't trust the website, just because they have a product shown doesn't mean it's actually in stock. This isn't their fault though, managing a huge inventory isn't easy, I know. I highly recommend calling them before placing your order and checking on the status of a item's availability.
Response from TamayaTechFeb 24, 2014
I am sorry , but we did send an email to this customer letting him know that we were out of stock and that we have not charged his credit card and could put them on back order and let him know when we get more or just cancel all together which is what this customer asked us to do so his order was canceled and the customers personal information has been removed from our database. I must say that no company on the internet has a 100% inventory accuracy, NOT even your local BestBuy , but we dont charge our customer till we confirm stock first and process an order UNLIKE most all internet companies and we also get back to the customer right away to let them know whats going on so they can decide what they want to do, UNLIKE most companies. So you see, we do our best to help all our customer the best we can, but if you do have a problem and seem to not get a reply via email , PLEASE call us 210-568-9105 and speak to a rep so that we can help you, BEFORE you give us a review, especially if it not a good one, because we take pride in helping our customers.



