TalkspaceReviews of talkspace.com

Definitely would not recommend. I signed up for a video telehealth membership which includes four visits with each month with no carryover. They are very attentive at first and send you three therapists that meet your needs. If none of them seem right you can request more but they don’t send more than three. When you pick one you are sent to schedule your free 10 minute introductory appointment. Mine was a week out. I didn’t feel that councilor was a good fit so I tried to change. I was having difficulty navigating the app so I put in a ticket with support. It took them a week to get back for me to schedule with a new counselor. Same process of three at a time. Again you pick a councilor and minimal availability within a week. The councilor was ok but she canceled one session then said the final session was to close to the second session which put me over the one month. I did receive a refund of $65 for the missed session. I would definitely not recommend

The therapist I was talking to started getting a little bit political on me after I said I was worried about catching COVID in an Uber and basically told me COVID is no big deal and that the government is trying to scare people into fear. I don't personally agree with that standpoint but didn't want an argument so I decided to just cancel my subscription. Thankfully I was able to get a partial refund. Not sure if I want to try again. It sure didn't feel very professional. I don't believe therapists should assert their personal bias on patients in a professional setting, especially when it comes to politics. It put a bad taste in my mouth, needless to say. COVID IS a big deal and many people are still dying from it. I wish the therapist well. I am going to internalize my pain and keep quiet about for now like I am used to.

First therapist didn't respond. Second one was a little better but one of her replies was copy and pasted mindfulness tips, which annoyed me greatly as mindfulness was not something of use to me in my situation. I completed progress assessments but these weren't discussed at all, even when the assessment showed my situation as getting worse. I didn't contact my therapist for around 3 weeks as I wasn't finding it useful and there was no contact from her to check if I was having problems. She finally got in touch and said she had contacted me several times (she hadn't). Time zone difference created problems as I am in the UK and therapist is in the US. I never used my video call credits as I was not sure how to book and therapist never advised how. All in all Talkspace is very expensive for sub par service.

Like many others here I paid for a month and never received anything. I signed up for a video session and my “therapist” didn’t show up and ignored my messages trying to reach her. When she finally responded she did not apologize or even acknowledge that she ignored me. She suggested I try a different therapist, but after reading reviews here I couldn’t trust that the next therapist wouldn’t also ignore me so I decided to cancel my membership. I am giving 2 stars instead of one because customer service was helpful in resolving the issue/cancelling my membership.