TalkspaceReviews of talkspace.com

It was great until it was terrible. I had been seeing a therapist for 3 months every week And every time I made an appointment I saw a page pop up stating that I owed $0 co pay from my insurance company, so I kept making appointments. After 3 months of seeing this therapist (who was amazing, that was the only good part) they then started charging me HUNDREDS of $ at a time stating that they were for appointment from MONTHS before. We’re talking almost $500 came out at the same time in ONE day. After trying to contact them MULTIPLE times I had still gotten no response and there is no where for me to call so I had to angrily send in ANOTHER request for someone to reach out to me only for them to blame it on my insurance. IF THEY HAD JUST SENT THE APPROVALS TO MY INSURANCE FIRST THEN HAVE ME SCHEDULE I WOULDN'T HAVE SCHEDULED SO OFTEN. Overall I’m still very upset because they misled me on how much I was going to actually be charged after each visit and then charged me MONTHS after the fact.

Warning for anyone thinking of using this service. I tried it twice. 2 awful experiences 😪 First time, I had an insurance gap. i used their messaging app. Paid monthly. It was a bot or no one available. I had to repeat myself so many times! I left more stressed than when I signed on for anxiety. Tried cancelling their monthly fee. You get charged for 2 months. Second time, I have good insurance, my company listed it to use for stress reduction, had a $0 copay, and did not realize it was the same company who ripped me off once before. I signed up fully covered. Had Covid. Talkspace was not first on my mind with all of the meds taken. I canceled as soon as I remembered the appointment. I was charged. 2nd appointment, they had computer glitches IT issues with their app. I tried to sign in, but couldn't. They charged me $$$ & are harassing me daily by email and text to get it. As a woman, i refuse to see a man I never met while laying in bed in my pajamas ill. Computer issues are your problems, not mine. Sorry, Talkspace!!!! You are fired and I will warn as many people as I can! If you use their bot services, beware: don't work night shift have insomnia Have money issues Have anxiety or PTSD Catch Covid, flu, heart attack, stroke, etc or have an type of emergency. Note: I cannot rate a therapist because in both subscriptions, I never met one!!!! You will pay. It is not set up for individuals who have a life. Companies should stop pretending like this is s helpful resource for their employees. It is not. Talkspace adds stress!!!

What a horrible experience. LPC Jennifer Banks was unaware it was a message session, she was unaware of any background prior to the session, she was completely unprepared, then abandoned the patient. Unprofessional, a waste of time, made things worse, Talkspace has not resolved our complaint for 23 days and still sending us a bill.

***Update: Talkspace even after seeing this review and replying has still done absolutely nothing. The customer service ticket remains open with no response from customer service and Talkspace still owes me $175! **Original review: Talkspace app is functional and my provider is capable but if you have a problem with the service the customer service is awful if you get helped at all. I had a credit and I was rescheduling an appointment that my provider missed and she sent me a better appointment after I had already rescheduled. By mistake I booked it without cancelling my first rescheduled appointment and I accidentally paid instead of cancelling the old one first and using the credit. I have now paid twice for the same appointment. My error, no big deal I'll just inform customer service and get a refund for the extra time I paid, no big deal right? Well that was 8 days ago! Nobody has gotten back to me! Talkspace owes me $175 and is dodging me! I pay out of pocket for this service so when errors like this happen it's very significant to me.

This company is the worst. They asked me to review Talkspace MORE THAN TWO WEEKS AGO. They canceled my appointments because their website doesn’t allow me to update my insurance coverage. TWO WEEKS ago they thanked me for my patience. Their customer service closes at 2pm west coast time. There is NO CUSTOMER SERVICE PHONE NUMBER. I have open tickets since 1/4/26 because their website doesn’t allow me to update my insurance. They’ve had my insurance information since 1/6/26. I need to see counselor!

The worst mental health platform imaginable. Providers cancel last minute or don't show up, the app changes providers with no notice, and it is impossible to get a real person on the phone to assist. Cannot filter for providers by available appointment times.

Our scheduled time was 5:15pm, and at 5:15pm, we were still unable to open the session. Turns out that on the therapist's end, he saw it as 4:15pm...an hour different. I have screen shots of receiving the reminder email just prior to 5:15pm, plus screenshots of the dashboard showing the scheduled time was 5:15pm, no timezone mentioned. Scheduled another appointment and same issue persists...shows on our dashboard as 5:15, and therapist says it's 4:15. Either a bug in your system or a timezone issue you failed to mention (no timezone is mentioned when I check my dashboard for the schedule). Either way, the no-show fee they charged is ridiculous, as we showed at the time we scheduled and which appeared on the user dashboard. Support has NOT responded to our request ticket, which was filed on 2/1/26 (it's been 11 days). AI chatbot also failing to bring about resolution. Chargeback incoming if they refuse to respond and fix this promptly, as we should not be charged a no-show fee when we DID show.

Your billing system is horrible and of course you don't have a single human to talk to. Carey was a good psychologist and I believe he tried to fix it.Instead of fixing it we got charged double, because of this billing situation we are no longer using talk space and will deter anyone else from using it either.