TalkspaceReviews of talkspace.com

Talkspace, spoken of as a convenient and accessible platform for mental health support, falls short of its promises. My experience with Talkspace has been full of issues that make it difficult to recommend it to others seeking reliable mental health care. First, Talkspace's scheduling system is impractical and rigid. Despite claiming to offer flexibility, I found myself struggling to secure appointments due to the limited availability of therapists. Plus the need to schedule sessions far in advance, is hard for individuals with busy schedules. The expectation that users have ample free time to plan appointments is unrealistic. They only accept limited insurance companies, not BXBS. I was also canceled on twice in a row by a therapist, with promises of credits that did not materialize into usable session time. This lack of accountability and follow-through is unacceptable, especially considering the vulnerability of those seeking mental health support. If you do not use your 4 sessions in a month you lose them, regardless of if your therapist is available or not for a week or 2. My time with Talkspace proved to be more stressful and financially draining than beneficial. The platform's shortcomings in scheduling, insurance coverage, and therapist reliability make it an unreliable option for individuals with busy lifestyles. For those seeking genuine support and a hassle-free experience, please seek other alternative avenues for mental health care.

The provider was EXCELLENT. High quality. Admin is AWFUL. You will encounter problems, and you may only email. Then you will only receive a generic reply that goes nowhere. You might not be able to connect. You might receive a notification that your insurance is invalid or cancelled, when no such thing occurred. You may have billing problems with no solution. If you have minor needs and you pay out-of-pocket, this might work for you. If you want to avoid extra stress at a bad time in your life, Talkspace is not for you. Wishing you all good health and happiness.

Disappointed with Talkspace's Timeliness and Value As someone who values prompt communication and sought self-improvement, I was drawn to Talkspace's promise of convenient online counseling. However, my experience with the service has left much to be desired. Upon signing up, I expected to have the flexibility to text my counselor whenever I needed guidance and receive timely responses. Unfortunately, this hasn't been the case. Despite paying a considerable amount out of pocket, I've found it challenging to get timely feedback from my counselor. I've sent multiple messages, only to receive sparse responses, which is disheartening given the expense of the service. While I understand that therapy is a demanding profession, and counselors may have heavy caseloads, the lack of responsiveness has been frustrating. It's evident that Talkspace's system may be overwhelmed, and it's failing to meet the needs of its users effectively. For anyone seeking a counseling service that prioritizes timely communication and reliable feedback, I would caution against choosing Talkspace. While it may work for some, it's clear that the service falls short of its advertised promises. In my opinion, those in need of immediate support or guidance would be better off exploring other options. In conclusion, while Talkspace may have its merits, its inability to deliver on its core promise of timely communication and support makes it difficult to justify the expense. Proceed with caution and consider alternative services that prioritize responsiveness and value for money.

Switched from BetterHelp thinking this was a better product and I was wrong! It's a terrible platform. I tried several different providers, and I guess I maxed out because I'm only left with two options; regardless of which gender I choose, it's the same two people. I shouldn't have to send a complaint to Talkspace Co.'s customer service to select and decide which therapist would work for ME. Ridiculous. If you're charging me $280, the least your company can do is have an abundance of therapists. The only positive thing about this platform is the UI and seamless phone audio quality. I'm thinking about canceling my subscription after this. Betterhelp has many, many flaws, but at least their selection is endless and I, myself, can choose my own therapist instead of depending on "provider matches".

I signed up for an hour, by 45 mins the therapist was trying to wrap it up. It seemed like he kept a checklist of things I said to talk about and then just checked them off thinking we “solved” everything. I was expecting to have several sessions unpacking some issues, not just 45 minutes.

I joined Talkspace about 2 weeks ago. I had my first live session and it went well, I actually really like the therapist. However, that’s when things started going downhill. Over the course of a week I sent the therapist 3 separate messages. Not once did she reply. I can see where she read two of my messages, and I asked her questions in each one to prompt a response and absolutely nothing. Not even an I’m busy I’ll get back to you. So then I submitted a ticket with customer service. That’s been almost 2 days ago. No response there. I then switched therapists. I messaged this new therapist a few hours ago and no reply. Not even a hello. My insurance is paying for my sessions and that’s literally the ONLY reason I haven’t canceled. As of right now this feels like a money grab. Aside from 1 Live session I’ve received no therapy and I’ve been ignored. I wouldn’t recommend Talkspace based on my experience.

The psychiatrist I talked to was awesome. She calmly walked me through some steps I needed to take and made some very helpful suggestions. I am going to miss her. So why the negative review? Their customer service is awful! My psychiatrist had to take some time off, which meant that I wouldn't be able to see her for most of the month. Talkspace took two weeks to reply to my request for clarification (yes, TWO weeks!!) and basically told me - tough luck on the month.

Practitioners were great. I left because they wouldn’t let me update my plan because they said my account account was past due, past due, for renewal only. All of my visits have been paid. It’s utter rubbish to charge someone so that they can change their subscription! They’re basically forcing me to pay in advance for services I want to change before they give me access to change it!! They’ve lost business as I was only reducing my plan to one practitioner, and was also about to pay for my daughter to get counseling. In addition the low ratings and negative reviews I’ve seen them garner for these policies, they should be even more concerned on how these types of policies affect their customers who are struggling with Metal health issues on top of the normal stress that this type of treatment and situation causes! UNETHICAL PRACTICES.