TalkspaceReviews of talkspace.com

I want to share some thoughts on Talkspace's current therapist assignment process. Their policy of automatically pairing clients with a therapist—without offering the option to choose or change before the first session—creates a barrier right from the start. For me, having an initial appointment with a therapist who might not be a good match would have been a poor use of time. While I recognize that I have my own preferences and biases, I believe I deserve a service that customizes provider matching to better suit individual needs. Moreover, even if immediate real-time support is challenging to provide, a basic level of courtesy should be a cornerstone of customer service. The current approach leaves clients feeling stonewalled into attending sessions with professionals they’re not comfortable with. I plan to share this feedback with my insurance company, as I believe this issue warrants further attention and improvement.

Therapists do not seem trained; lots of shooting from the hip and ineffective listening and guidance. Felt like they were just trying to collect a paycheck

ONLY giving 2 stars because my therapist is 10/10. Otherwise, Talkspace has screwed me out of thousands of dollars RIGHT BEFORE CHRISTMAS because they were billing the wrong code for insurance and then surprised me by withdrawing thousands right before Christmas. Still no resolution and it’s been almost 2 months. I am about to get lawyers involved. This is insane.

In-person therapy sessions are way more productive and 30 minute sessions are not productive. Standard should be 1 hr long sessions to get any real progress.

We completed their online intake form to find a therapist and were matched less than a week. We had one video appointment with a TS therapist. He was great, but before we were able to meet a second time, the therapist sent us an unexpected message saying that he would no longer be working at TS. It was unfortunate because he was good, very helpful and had some great tips to improve our communication. Following the news, we thanked our therapist and proceeded to request another therapist through the Talkspace system. It's been over two months and nobody from TS has reached out to us to match us with a new therapist. We decided to try a more reliable company. Mental healthcare should not take this long to schedule.

If you take a day off work your ratings drop significantly.

Sound was not working. Could not hear the therapist so appointment was cancelled

Two stars because I found a good therapist on this platform. Overall low rating because after a few sessions, I received a message that there had been an error in the matching system, and I was therefore barred from seeing her. Uh, you're dealing with people's mental health, talkspace. If you have one of these little matching errors, I think there should be something built in where you say to the patient "hey, we messed up. But do you want to continue seeing this therapist anyway?" And if they say yes and the therapist is licensed and legal, let it be. Also, I received zero explanation as to what exactly this matching error was. Thank goodness for me that my therapist has her own fledgling private practice, so I was able to leave talkspace and pay her directly to continue receiving services. They need to fix whatever their platform issues are. Other than that, it's a great concept. But it's definitely not okay to rip patients away from clinicians they like who have been helpful over some mysterious matching error. My therapist told me today that one of her other clients on the platform experienced this with another therapist she had been seeing for 4 years.